Senior Design Engineer

3 weeks ago

New Delhi, India Tata Technologies Full time

Telematics Engineer – Field & End-of-Line (EOL) Issue ManagementQualificationB.E./B.Tech in Electronics / Electrical / Mechatronics / Embedded SystemsPrimary SkillTelematics architecture and connected vehicle systems, CANalyzer, or equivalent, UDS & CAN protocols, TCU, cloud, CAN networks, and vehicle diagnostics layers, preparing RCA documentation, validation summaries, and issue dashboardsRelevant Experience2 to 5 years in the automotive domain with exposure to Connected Vehicles, Telematics Systems, Diagnostics and EOL ProcessesJob DescriptionThe selected consultant will be required to support for:- To do Root Cause Analysis (RCA) Reports for all Telematics-related Field/ EOL issues. - Telematics-related EOL (End-of-Line) Issue resolution at manufacturing facilities. - Weekly Operational Dashboards summarizing field complaints, EOL failures, open/closed tickets, and FOTA campaign status. - Validated Software and Parameter File Deployment to Tata Motors internal servers. - Comprehensive log analysis reports based on TCU logs, CAN logs, Cloud logs, Service tool logs, and EOL tool logs, with actionable insights. - FOTA Campaign Monitoring Reports, including failure cases analysis. - Media Event support involving Telematics systems - Telematics Field Issue Resolution:-Reproduce and analyze customer-reported connectivity, location, or call service issues, Visit field locations as needed to capture logs and validate fixes with internal teams and suppliers. - Log Analysis & Debugging: -Perform advanced log analysis using TCU, CAN, Cloud, Service tool, and EOL tool logs, Collaborate with multiple teams for multi-layered fault isolation. - EOL Issue Management:-Troubleshoot production line Telematics failures, support root cause identification and resolution to ensure smooth vehicle rollout, Validate consistency of SW/HW/configurations at the plant. - Software & Parameter Management:-Support end-to-end management of Telematics Software and parameter file release to TML servers. - FOTA Campaign Support:-Assist in planning and monitoring Firmware Over-The-Air (FOTA) campaigns, Validate field behaviour post-update, and analyse failure scenarios. - Media Event Support:-Provide Telematics technical support during media drives, Ensure system health checks, pre-validation, and rapid troubleshooting during live eventsPreferred Skills & KnowledgePreferred to have knowledge of :- 1] Connected Vehicle Platforms & ECUs (e.g., TCU) - 2] Automotive Diagnostic Protocols (UDS, CAN) - 3] FOTA Campaign Lifecycle - 4] End-of-Line Testing & Flashing Processes - 5] Telematics Cloud Infrastructure - 6] Production Line Validation & Troubleshooting - Flexibility to travel across field locations and manufacturing plants for on-site support. - Ability to work in cross-functional teams under tight timelines and production pressures. - Willingness to support real-time troubleshooting during critical business events.Work Experience :Demonstrated hands-on experience in:1] Field and plant issue triaging2] Cross-system log analysis3] Production line debugging4] Software release tracking5] Vehicle-level & Bench-level validation6] Vehicle-level diagnostics and supplier coordination

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