Key Account Manager

4 weeks ago

Gurgaon, Haryana, India Corporate Gurukul Full time

Job Purpose:

We are seeking dynamic and experienced Key Account Managers to join our team. The Key Account Manager will be responsible for managing and growing relationships with key schools and colleges. As a Key Account Manager, you will be responsible for ensuring they understand and appreciate our endeavours in the areas of education and student development, engage with us as a valued partner on an enduring basis, and that their needs are met and that they receive exceptional service. Further, you will identify new business opportunities and bring them to fruition. This role requires end-to-end ownership of the sales funnel while also supporting service delivery for the respective client account. You should be willing to travel extensively to attend meetings, conventions and for demos. You should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services of Responsibility:

- Developing and managing strong relationships with key decision makers in the accounts -B2B (Schools, Colleges, Universities)

- Understand the unique needs and challenges of each institution and provide tailored

solutions.

- Act as the main point of contact for schools and colleges, addressing any issues or concerns they may have.

- Collaborate with internal teams to ensure the timely delivery of products/services and resolve any issues that may arise.

- Develop and implement strategies to grow the business with existing accounts and acquire new accounts, including cross-sell and up-sell opportunities

- Negotiation and contracting with clients, including thorough documentation

- Prepare regular reports and updates on account status, sales performance, and market trends.

- Stay informed about industry trends, competitor activities, and market developments.

Program Delivery:

- Supports Project team in on-campus and online program delivery.

- Coordinates with project team on schedules.

- Ensures high CSAT score along with project Goal: Individual KRAs, established on monthly, quarterly and yearly basis

(ref:iimjobs.com)

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