LogixHealth - Medical Coder Manager - RCM Training Function
3 weeks ago
Key duties & Responsibilities:
- The incumbent will be responsible for the overall RCM Training function and ensure that the SLAs are met.
- Align with the goals for the organization and plan and prepare capabilities whilst creating a scalable organization
- Working closely with the stakeholders (both onshore leaders and India & Philippines Operations leaders), understanding the business needs, and providing strategic leadership to ensure that we meet the client/customer goals
- Provide the required partnership and support to the Operations team to enable successful execution.
- Will be responsible for driving initiatives to bring out efficiency in the process and be able to meet the customer/business requirements
- Manage delivery of client's expectations outlined in the scope of work for the span.
- The span can vary depending upon process complexity, future growth and stage of business.
- Client relationship management
- Identify and lead projects of high impact within the business
- Manage Day to Day functioning by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.
- Ability to oversee and manage a team and service delivery for multiple clients/sites/facility.
- Ensure achievement of SLA's across the business unit with no revenue shrinkage.
- Drive on time results for India and Global stakeholders and customers that is defect free and in an operationally efficient manner.
- Understand Corporate Compliance, Policies and Procedures and best practices.
- Be the point of contact for all critical/strategic level inquiries for clients & onsite team in a clear, concise, and timely manner.
Qualification :
Must have Skills :
- Possess strong domain knowledge in the ED, outpatient, inpatient and profee service lines covering all specialties
- Should have minimum 5+ years of experience in leading the quality & education function
- Demonstrated strong bias for action; ability to drive decision velocity; fill gaps and seek additional resources internally or through partners to quickly knock down barriers and execute.
- Superior relationship management skills: ability to influence and engage direct and indirect reports and peers, as well as effectively operate within a matrix organization. Ability to communicate complex concepts in clear and concise language, adapting to a variety of audiences.
- Demonstrated ability to work collaboratively with leaders within the firm to develop and execute plans.
- Ability to think creatively and to drive innovation and develop and lead innovative, actionable, vision-driven initiative in collaborative environments to engage, inspire, and influence our architects and engineers.
- Ability to mentor, coach and provide appropriate guidance/direction/feedback to others
- Strong verbal and written communication skills
- Previous experience training and mentoring coders and/or auditors
Min Experience Required : Overall, 12+ years of process training exp , preferably into Healthcare RCM
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