Current jobs related to Business Manager - Gurugram - airtel

  • Business Development Manager

    5 months ago

    Gurugram, India Rrayze Business Solutions Full time

    Rrayze is a Business Consulting Company and has a presence in 8 countries (India, Dubai, Singapore, Malaysia, Canada, USA, Netherland, Germany and Australia) and 13 states across India. We also have associate tie-ups in the rest of the states. Rrayze is into multiple Business segment like Finance, HR Outsourcing, Recruitment, Start-up funding and...

  • Business Head

    1 month ago

    Gurugram, India Digital Business People Full time

    Job Summary: The Business Head Radiology is responsible for overseeing the radiology business unit's strategic planning, operations, and growth. This role involves managing the overall business, driving revenue, ensuring operational efficiency, and maintaining high standards of patient care. The position requires strong leadership, business acumen, and...

  • Lead Business Analyst

    2 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    2 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru or Gurugram We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    2 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    2 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru or Gurugram We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    2 weeks ago

    Gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Lead Business Analyst

    2 weeks ago

    gurugram, India Orange Business Full time

    Location: Bengaluru or GurugramWe are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design,...

  • Business Analyst

    10 hours ago

    Gurugram, India Twinline Business Solutions Full time

    Business AnalystTwinline Business Solutions Pvt Ltd. Job Summary: The Business Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This role involves analyzing business processes, identifying IT solutions to enhance operational efficiency, and ensuring the successful implementation of these solutions.Key...

  • Business Analyst

    4 hours ago

    Gurugram, India Twinline Business Solutions Full time

    Business Analyst Twinline Business Solutions Pvt Ltd. Job Summary: The Business Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This role involves analyzing business processes, identifying IT solutions to enhance operational efficiency, and ensuring the successful implementation of these solutions....

  • Business Analyst

    18 hours ago

    gurugram, India Twinline Business Solutions Full time

    Business AnalystTwinline Business Solutions Pvt Ltd. Job Summary: The Business Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This role involves analyzing business processes, identifying IT solutions to enhance operational efficiency, and ensuring the successful implementation of these solutions.Key...

  • IT Business Analyst

    1 month ago

    Gurugram, India Orange Business Services Full time

    about the role Transforming business needs into functional / IT expressions. Understand data sources purposes and how to integrate them within the project. Studying the impact of any TTM projects, business projects or any IT transversal projects proposing solutions in-line with the project needs and objectives. Working with the marketing and...

  • Manipal Business Solutions

    2 weeks ago

    Gurugram, India Manipal Business Solutions Full time

    About Us:We are a leading fintech company specializing in delivering innovative banking and financial solutions, with a strong focus on enhancing customer experiences through cutting-edge technologies. As part of our growth and expansion, we are currently working on a customer onboarding solution for a Public Sector Bank, and we are looking for a skilled...

  • Business Head

    2 weeks ago

    Gurugram, India Digital Business People Full time

    Job Summary : - The Business Head Radiology is responsible for overseeing the radiology business unit's strategic planning, operations, and growth.- This role involves managing the overall business, driving revenue, ensuring operational efficiency, and maintaining high standards of patient care.- The position requires strong leadership, business acumen,...

  • Senior IT Business Analyst

    1 month ago

    Gurugram, India Orange Business Services Full time

    about the role Position Summary: Lead business analysis activities and act as expert for applications in your perimeter to drive major business projects, corrective and evolutive maintenance, customer intimacy and transformation initiatives. Be accountable for business and end-user satisfaction. Core Role Responsibilities: Engage with business...

  • Contract Manager – IT Managed Services

    3 weeks ago

    gurugram, India Orange Business Full time

    Role PurposeAs a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value.This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...

  • Contract Manager – IT Managed Services

    4 weeks ago

    gurugram, India Orange Business Full time

    Role Purpose As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...

  • Contract Manager – IT Managed Services

    2 weeks ago

    gurugram, India Orange Business Full time

    Role Purpose As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...

  • Contract Manager – IT Managed Services

    4 weeks ago

    Gurugram, India Orange Business Full time

    Role PurposeAs a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value.This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...

  • Contract Manager – IT Managed Services

    4 weeks ago

    Gurugram, India Orange Business Full time

    Role Purpose As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing...

Business Manager

2 months ago

Gurugram, India airtel Full time

Purpose of the Job


  1. The Job takes care of managing DTH Outbound CC which includes New Acquisition, ARP & Retention. It also requires lot of analysis and project strategies which is to be implemented in all the hubs.
  2. Person should be competent and mature to manage a large and growing customer base and come up with initiatives to improve retention performance.


Deliverables (Maximum 5-6 key responsibilities)


  1. Manage a team of 2 BMs and outbound tele-calling set-up of 1500+ seater across geographies.
  2. Should understand Dialer technicalities and make tele calling strategies and campaign planning
  3. Ensure Manpower forecasting and planning
  4. Driving retention in this bucket. Analysing Portfolio and driving through customer offers / telecalling/ sms/ OBD/ Coordination with field Identification of key reasons of suspension & coming up with initiatives/ideas to improve them.
  5. Field Co-ordination with TSM,ASM across the circles for Promise to recharge Conversion/ Customer complaints/ Escalation
  6. Driving of Long duration packs (Upselling) and top-up through telecalling1.
  7. Ensure Productivity enhancement across CC.
  8. Designing Cost effective tele-calling and field retentions model to ensure higher winbacks



Major Challenges :


Maintain a balance between CSD, marketing & Field.

Customer Retention management is an activity which needs to be owned and driven through outbound call center. Needs a lot of inter –departmental and cross functional interactions, buy ins, co-operations and activities.

  1. Need to work closely with marketing and field of DTH customers by various retention activities and the sphere and span of influence is very necessary at the zones (field ) to get the details of competition offerings, to effectively manage outsourced partners and drive them towards achieving operational excellence in output metrics thru constant review of input processes in line with customer needs and organization vision of customer delight.

Educational Level

Must have: MBA/Graduate


Working Experience

Must have:

At least 8-10 years of work experience and 4-5 years in Telco industry.