TQuanta Technologies

Experience : 8-10 YEARS

Job Title : ServiceNow ITSM Sr Developer

- At least 7-12 years of experience in ITSM Consulting, High Level Design and developing technical solutions using ServiceNow platform

- Good understanding and working knowledge of the ITIL Service management framework (certification preferred).

- Must be experienced in deploying ITSM enterprise solutions using ServiceNow.

- Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML.

- Must have knowledge of Orchestration.

- Strong understanding of ServiceNow technologies/modules.

- Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows/Flows, and configuring third party integrations.

- Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division.

- Ability to work autonomously and set priorities to meet deadline-driven environment.

- A team player who thrives and who is keen to influence others with means of new technologies.

- Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.

- Good written and verbal communication skills.

Primary responsibilities :

- Administer, Manage and maintain all the system and application configurations in the ITSM platform.

- Act as a SME and able to coach team during development activities.

- Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.

- Integrate ITSM with both internal and external tools.

- Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.

- Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.

- Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity.

- Create and review documents with the team on a continual basis to ensure transparency and traceability.

- Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.

Mandatory Skills : ServiceNow DevOps