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Oracle Fusion HCM Consultant

3 months ago

Bengaluru, India Oracle Full time

Job Title : Oracle Fusion HCM Consultant - ORC/OLC/Taleo

Job location : Bengaluru/Hyderabad

Exp Range : 3-12 years


Position Overview :


  • Oracle Applications Service Excellence - SaaS HCM Cloud Service Customer Support group is looking for a Technical Support Engineers with a passion for delivering superior customer service both on proactive services front and reactive service front, strong analytical and communication skills.


If you have prior experience supporting users of Enterprise Web applications coupled with additional experience as described below, you may be just what we're looking for:


SaaS HCM - Oracle Recruiting Cloud

SaaS HCM - Oracle Learning Management Cloud

SaaS HCM - Oracle Recruiting Cloud reporting (OTBI)

SaaS HCM - Oracle Learning Management Cloud reporting (OTBI)

Other modules of SaaS HCM like Core HR, Talent Management etc.


  • Exceptional functional and technical knowledge on above SaaS Services.
  • Exceptional troubleshooting and Debugging skills
  • Exceptional written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English and any other major languages
  • Excellent communication and presentation skills. Ability to communicate, negotiate, articulate clearly and precisely.
  • Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service request
  • Provide telephone and portal support to internal and external customers
  • Perform efficient incident management while meeting response requirements
  • Understand and assess customer-reported issues to determine prioritization
  • Serve as an internal knowledge resource for other members of the organization
  • Analyze and validate issues transferred to R&D
  • Act as liaison between customers, R&D, Production and Services
  • Learn, understand, maintain and contribute to internal support processes
  • Analyze, develop, and improve internal processes
  • Maintain strong adherence to Service Level Agreements
  • Participate in applications service excellence related special projects, as assigned


Education Qualifications:

  • Bachelor's Degree preferred
  • 3 to 12 years’ experience in customer service