IT Lead

Description : Role & ResponsibilitiesThe incumbent will be responsible for managing and enhancing the companys IT infrastructure, cybersecurity, and IT operations globally. This role will require a strategic leader with a hands-on approach to overseeing infrastructure design, network security, data privacy, and compliance. The IT Head will drive initiatives to maintain a secure, efficient, and scalable technology environment that aligns with Docerees business goals.Key Responsibilities :IT Infrastructure Management : - Lead the design, implementation, and management of the IT infrastructure across Docerees global offices.- Oversee IT systems, network architecture, hardware, and software procurement, and ensure optimal performance and uptime.- Plan and execute IT modernization and digital transformation initiatives to support business growth.Cybersecurity and Risk Management : - Establish and maintain robust cybersecurity policies, frameworks, and controls to protect the companys data, systems, and intellectual property.- Monitor, detect, and respond to cybersecurity threats, vulnerabilities, and breaches.- Implement secure access controls, multi-factor authentication, and endpoint security measures to safeguard global IT environments.Compliance and Data Privacy : - Ensure compliance with global data privacy regulations, such as GDPR, HIPAA, and other applicable data protection laws.- Support internal and external audits, ensuring adherence to regulatory and industry standards.IT Governance and Strategy : - Develop and execute the IT strategy in alignment with Docerees business objectives.- Create and enforce IT policies, procedures, and best practices for global operations.- Prepare and manage the IT budget, ensuring cost-effective solutions for infrastructure and security investments.Vendor Management and Contract Negotiations : - Build and manage relationships with technology vendors, service providers, and consultants.- Negotiate contracts to achieve favorable pricing and terms for the company.Team Leadership and Development : - Lead, mentor, and develop a high-performing IT team across multiple geographies.- Foster a culture of innovation, collaboration, and continuous learning.Ideal Candidate : - Bachelors or masters degree in information technology, Computer Science, or a related field.- 10+ years of progressive experience in IT infrastructure, security, and operations, with at least 7 years in a senior leadership role.- Strong experience in managing global IT environments, distributed teams, and multi-office setups.- Administer and manage Azure Entra ID, Office 365 suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Microsoft Intune, Windows Autopilot, and related services.- Configure and manage SAML/Azure SSO integrations across enterprise applications.- Ensure Office 365 compliance management, including audit readiness and data governance policies.- Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.- Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.- Administer Jira, FortiGate firewalls and Wi-Fi, FortiGate EMS, antivirus solutions, and endpoint management systems.- Provide network administration : routing, subnetting, VPNs, and firewall configurations.- Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.- Manage JAMF, ManageEngine Endpoint Central, and Assets Explorer for device and asset management.- Provide configuration and basic administration knowledge for Highspot, HubSpot, and Gong platforms.- Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.- Provide remote support for end-users, ensuring quick resolution of technical issues.- Monitor IT systems and network for performance, security, and reliability, ensuring high availability.- Collaborate with internal teams and external vendors to resolve issues and optimize systems.- Working Knowledge of data privacy regulations (GDPR, HIPAA) and experience driving regulatory compliance.- Strong project management, problem-solving, and stakeholder management skills.- Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.- Ability to influence cross-functional teams and present technical information to non-technical stakeholders.- Good Experience in driving GRCPerks, Benefits and Work Culture : - Competitive Salary Package- Generous Leave Policy- Flexible Working Hours- Performance-Based Bonuses- Health Care Benefits (ref:hirist.tech)