Manipal Hospitals

- The position is responsible for leading the quality function and driving the overall focus on quality processes and indicators.- The position is also responsible for conducting quality audits across the organization and developing and monitoring action plans and ensuring compliances on quality certifications.- The position holder shall also lead the unit quality team, constantly develop their professional and technical skills, and thereby contribute to their career growth. WORK RELATIONS: Internal Interface. HDs, Senior Leadership/Key Stakeholders of all functions. External Interface. Vendors, Auditors, Statutory Officials, and various consultants. KEY ACCOUNTABILITIES:- Prudent Quality management - analysis of key quality indicators.- Unit-wise Audits.- Quality Certifications.- Feedback to consultants.- Accurate and timely publishing of reports.- Team Management. KEY TASKS & RESPONSIBILITIES:- Strategic & Long-Term Planning.- Assist Head-Quality in providing strategic direction to the unity quality function.- Develop all strategies, policies, design manuals related to the Quality function to meet continuous improvement needs, growth needs of the organization.- Ensure that internal processes and metrics are aligned to create the highest quality and to ensure timely accreditations.- Carry out periodic audits to ensure that the key controls are designed adequately and are operating effectively through the financial year.- Work with IT team in the digitization of quality process. Quality Indicators: - Develop and maintain Quality Manuals with standard operating procedures and review them from time - to - time.- Prepare standard SOPs for key areas in discussion with functional heads and incorporate quality standards where required.- Develop a basis of measurement of quality for all key areas to track quality scores.- Provide feedback to consultants on quality indicators. Quality NABH Certifications:- Identify NABH quality certifications to focus on in discussion with Head Quality and management and develop programs for implementation.- Build and maintain a long-standing relationship with the certifying agencies.- Liaise with certifying agencies to keep abreast of latest developments and requirements for certification.- Coordinate with certifying agencies in carrying out assessments for accreditations.- Ensure adherence to required quality NABH standards and ensure that the organization has required certifications. Quality Audit:- Develop the corporate audit program (calendar, audit group formation, templates, etc. ) to ensure adherence to internal quality standards and to identify deviations.- Ensure that the unit carries out quarterly internal audits and adopts measures to rectify deviations. Unit Quality Team:- Constantly provide support to Unit Quality team members in terms of mentoring, direction & guidance from a functional perspective.- Lead the team in sharing the required information from each unit for audit/certifications as required. Team Management: - Mentor, provide operational leadership and technical guidance to the team.- Evaluate the performance of team members and provide periodic feedback.- Ensure the team is adequately trained, equipped, motivated, and adequately deployed to ensure completion of work in a timely, and cost-effective manner.- Motivate, counsel, and coach employees to ensure a conducive working environment. Qualification and Experience: Any Graduate + MBA. 15-22 years of Experience in quality. (ref:iimjobs.com)