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Deputy Manager Quality

3 months ago

Chennai, India HCLTech Full time

HCL is hiring for Deputy Manager Quality with RCM Experience


Responsibilities


  • Manage day-to-day Quality operations and directs the team responsible for Quality control activities
  • Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
  • Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
  • Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
  • Review and ensure process follow internal policy requirements and external regulations.
  • Mentor the Green/Yellow belt projects and drive continues improvements.
  • Be a single point of contact for Quality errors and plot action plans to improve performance
  • ISO preparations and understanding of ISO requirements for Audit readiness
  • Good understanding of Quality principles & QC tools and apply as need arises
  • Six sigma green belt/Black belt certification to drive continues improvement across all Projects responsible


Education

  • Bachelor’s degree


The minimum experience requirements

8 years of relevant work experience-: Healthcare RCM (BPO) experience and experience in line audit


Shift : US


Interested candidate kindly share your updated CV to yuvapriya.b@hcltech.com