Current jobs related to Call Center Analyst - Erode - Gynoveda

  • Call Coordinator Wanted

    5 months ago

    Erode, Tamil Nadu, India Erode Find Jobs Full time

    Call Coordinator Wanted: Qualification : Any degree Location : Erode GH, Bustand, Kalamatu silai Time : 9.30 AM - 6.30 PM Salary : 12,000 - 15,000 Experience : 1 - 3 years Skill: Good Communication and System knowledge Must Job Responsibilities: Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to learn...

  • Call Coordinator Wanted

    5 months ago

    Erode, Tamil Nadu, India Jaisakthi industrial - Recruiter Full time

    Call coordinator Wanted: Qualification : Any degree Location : Erode GH, Bustand, Kalamatu silai Time : 9.30 AM - 6.30 PM Salary : 12,000 - 15,000 Experience : 1 - 3 years Skill: Good Communication and System knowledge Must Job Responsibilities: Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to learn...

  • Tele Calling Executive

    5 months ago

    Erode, Tamil Nadu, India Erode Find Jobs Full time

    TeleCalling Executive Wanted: Qualification : Any degree Location : Collector Office,Palayapalayam Time : 10:00 AM - 6:00 PM Salary : 9,000 - 11,000 Experience : 0 - 3 years Skill: Good Communication and System knowledge Must Roles & Responsibilities Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to...

  • Tele Calling Executive

    5 months ago

    Erode, Tamil Nadu, India Erode Find Jobs Full time

    Telecalling executive Wanted: Qualification : Any degree Location : Palayapalayam, Collector office Time : 10.00 AM - 6.00 PM Salary : 8,000 -10,000 Experience : 1-3 years Skill: Good Communication and System knowledge Must Roles & Responsibilities Handling software, databases, scriptsnd tools appropriately. Answering or making calls to clients to learn...

  • Vijayalakshmi Centering Food Services

    5 months ago

    Erode, India Home food Full time

    Private household cooks, sometimes called personal chefs, **plan and prepare meals in private homes, according to the clients tastes and dietary needs**. They order groceries and supplies, clean the kitchen, and wash dishes and utensils. They also may cater parties, holiday meals, luncheons, and other social events. *) Food Server (Part-Time) *) Food...

  • Telecalling Executive Wanted

    5 months ago

    Erode, India Erode Find Jobs Full time

    Telecalling Executive: Qualification : Any degree Location : Surampatti, Erode Bustand Time : 9.30 AM - 6.30 PM Salary : 9,000 - 11,000 Experience : 0 - 3 years Skill: Good Communication and System knowledge Must Roles & Responsibilities Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to learn about and...

  • Bpo Voice Process Wanted

    5 months ago

    Erode, India Jaisakthi industrial - Recruiter Full time

    BPO Voice Process Wanted: Qualification : Any degree Location :Palayapalayam, Collector Office Time : 9.30 AM - 6.30 PM Salary : 10,000 -12,000 Experience : 0 - 3 years Skill: Good Communication and System knowledge Must Roles & Responsibilities Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to learn...

  • Customer Support Executive

    5 months ago

    Erode, India upGrad Rekrut Full time

    Job Title Executive - Contact Center Function Customer Service Reporting to Team Lead - Contact Center Purpose: Responsible for providing high quality service to all Blue Dart customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments Key Responsibilities: - Conduct handling of...

  • Tele Caller Executive

    5 months ago

    Erode, Tamil Nadu, India Erode Find Jobs Full time

    Telecaller Executive: Qualification : Any degree Location : Palayapalayam, Collector office Time : 9.30 AM - 6.30 PM Salary : 12,000 - 16,000 Experience : 1 - 3 years Skill: Good Communication and System knowledge Must Roles & Responsibilities Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to learn...

  • Bpo Voice Process

    5 months ago

    Erode, Tamil Nadu, India Erode Find Jobs Full time

    BPO Voice Process Wanted: Qualification : Any degree Location : Palayapalayam, Collector office Time : 10.00 AM - 6.00 PM Salary : 9,000 - 11,000 Experience : 0-3 years Skill: Good Communication and System knowledge Must Roles & Responsibilities Handling software, databases, scripts, and tools appropriately. Answering or making calls to clients to learn...

  • Civil Cad Designer Wanted

    5 months ago

    Erode, Tamil Nadu, India Erode Find Jobs Full time

    Civil CAD Designer Wanted Qualification : Diploma or B.E Civil Location : Sampath Nagar, Erode Experience : 1 -3 years Time : 9.30 AM - 6.00 PM (Sunday Holiday ) Salary :10,000 - 14,000 Skill: Excellent System knowledge With evaluation & Planning CAD designing knowledge must. Roles & Responsibilities: Create Property Reference Numbers as required to...

Call Center Analyst

2 months ago

Erode, India Gynoveda Full time

About Gynoveda:

Gynoveda is a leading chain of Ayurveda-based fertility clinics providing holistic and natural solutions for infertility. They offer personalized care, cutting-edge Ayurveda practices, and a compassionate approach.


Role Context:


Position Title: Quality Assurance Specialist, Healthcare Contact Center

Grade: Assistant Manager

Job Location: Mumbai, Mindspace (Malad West)

Position Type: Full-time, in-office, 5 days/week

Work Timing: 9:00 am - 6:00 pm or 10:00 am-7:00 pm


Role Summary:

Responsible for ensuring high-quality, empathetic customer interactions, analyzing data, and providing insights to drive continuous improvement in a healthcare contact center environment.


Key Responsibilities:


Quality Assurance & Monitoring

  1. Audit and monitor transaction calls to ensure adherence to quality standards.
  2. Provide feedback to agents based on call monitoring results.


Reporting and Analytics

  1. Prepare and present various reports, including:
  • Quality performance reports
  • Productivity reports
  • Customer satisfaction (CSAT) and Net Promoter Score (NPS) reports
  • Bottom Quartile (BQ) improvement reports
  • QA score productivity reports
  1. Develop and maintain dashboards to track key performance indicators (KPIs)
  2. Analyze data to identify trends, opportunities for improvement, and areas of excellence


Quality Parameters:

  1. PKT (Process Knowledge Test): Conduct and prepare PKT for agents to gauge process understanding.
  2. Call Hygiene: Maintain a clean and organized call environment, adhering to Gynoveda standards.
  3. Empathy: Demonstrate compassion and understanding towards patients and caregivers.


Key Focus Areas:

  1. Bottom Quartile (BQ) Improvement: Focus on improving performance of lowest-scoring agents.
  2. Email Etiquette: Ensure agents adhere to professional email communication standards.
  3. QA Score Productivity: Monitor and optimize QA scoring processes for efficiency.


Requirements:

  1. Language Skills: Must have Good command over English language (spoken and written).
  2. Strong knowledge of quality assurance processes.
  3. Excellent communication and interpersonal skills.
  4. Analytical and problem-solving abilities.
  5. Experience in customer service or quality assurance, preferably in healthcare.
  6. Emotional intelligence and empathy.


Key Performance Indicators (KPIs):

  1. Report accuracy and timeliness
  2. Data-driven insights and recommendations
  3. Quality performance metrics
  4. Customer satisfaction (CSAT) and Net Promoter Score (NPS)
  5. Patient Experience Metrics


Work Environment:

  • Collaborative and dynamic contact center environment
  • Opportunity to work with a leading healthcare organization
  • Professional development opportunities


What We Offer:

  • Competitive salary
  • Health and wellness programs
  • Professional development opportunities
  • Collaborative and vibrant work environment
  • Fast-track growth opportunities