Solutions Engineer

6 days ago

Mount Abu, India Live Connections Full time

Dear Applicants,


Please find the below responsibilities for Solution Engineer role

Responsibilities

• Advises the team lead and business owners on high level solution identification or feasibility on enhancement requests

• Contributes to the “Solution Backlog” of items to be delivered

• Work with Global Process Owners (GPO), Global Finance Services (GFS), Engaged Member Firms (MF) and Global S/4 Support Team to prioritize and navigate program processes for change requests (enhancements)

• Collaborate with the S/4 Global Support CTC counterparts to align business resources, delivery and targeted business feedback

• Complies with standardized procedures, best practices and works with GFS and Global S/4 Support to create new policies and processes as needed

• Provides input to product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met

• Provide leadership, GFS and the appropriate member firm business leads with regular status updates and identify issues/risks

• Facilitate sessions with GFS, member firm business leads and S/4 support resources for status, planning and overall alignment

• Actively supports onboarding of new geographies to the S/4 system by sharing system knowledge

Product Responsibilities

• Understand customer needs and validates the solution. The solution engineer is the “internal” voice of the customer and works with the S/4 Global support team to deliver solutions for change requests

• Provides sufficient solution detail in enhancement feature sheet documentation for approval

• Outlines and works to establish inter-dependencies between requested enhancements and overall system

• Works alongside and communicates CTC change requests within the relevant team members in GPO, and STT

• Supports the member firm sign off process on feature sheets, functional specs and Member firm communications

• Works within the budget scope and budget allowed for CTC enhancements

• Participates in and supports system demos

• Conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future

• Supports reduction of application related costs and increased efficiencies of applications

• Integrate the business strategy and knowledge of software capabilities (current and future) to support vision and direction for all global finance S/4 products

• Continually seeks opportunities for improvements in the SWIFT application

• Supports the growth and implementation of the global roadmap

Qualifications:

• Bachelor’s degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.

• Seven (7) years of in-depth experience in product management, SDLC, solutions design, and delivery of enterprise solutions. Experience working in Agile/Scrum environments is a plus

• Three (3) to five (5) years of SAP experience – configuration experience would be advantageous

• Minimum of three (3) year of direct experience in Order to Cash (OTC) / Client to Cash (CTC) process area

• Knowledge of SAP tables and fields across CTC including client master, projects, pricing, billing, finance-AR

• Knowledge of SAP Project Systems, Sales and Distribution, and Materials Management module, and related reporting

• Experience working with business owners and development teams to document and clarify business and user requirements

• Experience managing scope of defined features and functions during project lifecycle

• Proven expertise in system/software delivery of mid-to-large enterprise applications needed

• Ability to understand and relate to the business objectives and provide a high-quality solution

• Ability to adjust communications to both technical and non-technical audiences

• Must have strong analytical abilities, presentation and communication skills, and organizational/planning abilities

• Ability to drive consensus, and have vivid passion for product delivery

• Strong project management and team management skills

• Creative - able to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove project barriers

• Excellent team working skills and ability to self-manage to deadlines

• Experience of solutioning or interfacing with external software design and development vendors preferred

• Ability to work productively with all levels in a large organization

• Ability to travel when required

• Flexibility to support occasional working outside of home time zone hours to support all geographies, particularly in the lead up to geography implementations or change request deadlines

Preferred Qualifications:

• Master’s or Advanced degree

• Experience in SAP S/4 HANA applications

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