Program Coordinator- Global Business

7 days ago

Visakhapatnam, India Emeritus Full time

About Role:


We are looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a remote position. The goal will be to facilitate the effective management of Course related activities according to the organization’s standards.



Roles and Responsibilities:

  • Manage all course end activities
  • Track course feedback on weekly survey, Course End Surveys, completion rates, etc.
  • Provide support to Partner teams on Blended Course management
  • Assist with responding to general participant queries such as IT issues, assignment, etc.
  • Co-ordinate with cross functional team to ensure smooth course delivery
  • Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
  • Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
  • Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
  • Assist with administrative tasks for clients and other departments as needed.



Key Skills and Qualifications:

  • 3+ years of customer service experience
  • Outstanding verbal and written communication skills
  • Proficient in English Language, written and verbal both
  • Knowledge of program management and development procedures
  • Ability to work with diverse and multi-disciplinary teams
  • Excellent time-management and organizational skills
  • Tech-savvy, experience of working on learning platforms will be added advantage
  • Detail-oriented and efficient
  • Willingness to work in any shift assigned
  • Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
  • Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems.
  • Experience using AI Tools to answer questions and generate client responses is a plus.

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