Delivery Director

3 weeks ago

Bengaluru, India Corpxcel Consulting Full time

Job Responsibilities :

- Strategize planning of initiation and integration of projects - skill base consulting, outcome based

- Strategize scoping of the work and ensure the right estimation of cost, size, and schedule

- Ensure to track and manage the projects and deliverables across the technology organisation

- Ensure quality management and defect prevention practices embedded in the day-to-day delivery

- Lead technology talent acquisition - defining roles, responsibilities, interview processes, cost of hiring across multiple global geographies (including, but not limited to US, Philippines, Chile, India)

- Develop and maintain talent management framework for globally distributed teams

- Proactively identify and manage risks

- Build client relationships and ensure client satisfaction

- Ensure timely review of Vendor Work orders, Timesheets, payment advises

- Support manage P&L of the unit

- Define Delivery framework and ensure all projects within Technology BU aligns to the framework/guidelines.

- Provide timely executive and client facing reporting for all active technology engagements, in partnership with Project Management Department

- Participate in Business development activities, such as presales engineering, solutioning, and client relations.

- Collaborate with Sales team in RFP responses, Proposal submissions & SOW reviews.

- Manage Vendor relationships and ensure their alignment to companies goals.

- Responsible for Managing attrition, high CSAT and ESAT levels, exceeding goals set for the BU.

- Have Technology acumen and provide direction and guidance to Tech teams.

- Develop and maintain talent mentorship and retention framework

Job Experience Requirements :

- Regularly assesses and diffuses complex, and escalated customer and employee issues

- Manage all aspects of delivery to ensure overall projects adhere to quality goals to and directly support the achievement of the company's strategic objectives in a professional and successful way

- Previous experience directing the efforts of a multi-functional and globally diversified team preferred

- Optimize and manage the technology investment included tracking of project budget and deliverables and ensuring a detailed financial planning and tracking approach for the assigned budget

- Experience in managing vendor relationships

- Experience in managing senior client stakeholders

Skills :

- Experience with Agile/Scrum development methodologies is highly desirable.

- Experience with project tracking and management tools - such as Jira

- Excellent problem-solving and analytical skills, with a keen eye for detail.

- Strong leadership and communication skills to effectively interact with cross-functional teams and stakeholders.

- Ability to thrive in a challenging environment, manage ambiguity and deliver high-quality results within tight deadlines.

Required Qualification & Experience :

- B.E./B.Tech in Computer Science, Information Technology, or Management Info OR MSc/MTech

- 10+ years managing technology delivery across geographically distributed teams

- 5+ years as an individual technology contributor

- Demonstrated proficiency in successfully delivery of multiple concurrent technology projects

- Experience with consulting in a client facing role

Preferred Qualification & Experience :

- MBA

- Technical Project Management certification (Agile/SAFe)

- Proficiency with Atlassian tool suite (Jira/Confluence)

- SOC1/SOC2 experience

- At least one cloud technology certification (AWS/GCP/Azure preferred)

(ref:hirist.tech)

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