Mobile Application Support Engineer
4 weeks ago
Role: Mobile Application SupportLocation: NoidaThis role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities:Respond to the customer on App/Play Stores or on the email received via In-App feedback feature.Try to either provide resolution or guide it to appropriate team ASAP.Mobile Application Supporto Identify, categorize, prioritize, route, track, and close the issues identified/received fromPlay StoreApp StoreInbuilt review feature in Mobile Appo Timely respond to customer reviews on both App & Play stores o Make sure the customer query/issue is resolved to the highest satisfaction level o Get on a bridge/conference call with L1 & customer in case of critical issueso Support Marketing team in all new initiatives to enhance customer delight o Suggest and implement new tools for automating some of these tasks to enhance productivityTo identify, troubleshoot and solve incidents within SLA timelines o Log Analysis of the issues reportedo Update tickets recent status and progress on ticketing toolo Raise a bug for issue in application functionality where a code fix might be neededo Triaging of Mobile App issues on both Play Store & App Store, Web App issuesPlatform (AWS) issues, in case requiredService Mgmt. Reporting o Status Tracking & ReportingContinuous Service Improvemento Process Management & ImprovementQualifications and Experience:Mandatory Bachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.4+ years of experience in L2 of managed services / application (mobile & web) support2+ years of experience in the Mobile App Support Good hands-on experience in Customer Centric supportAbility to differentiate between application & platform issues and proven track record of taking them to closurePreferred o Basic understanding of IoT products & services o Mobile App Support tools like AppBot, AppFollow etc.Experience in AWS platform or certified in AWS (Solution Architect/SysOps)Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoTLinuxNoSQL Database (Dynamo DB preferred)Trouble ticketing tools (Jira Software & Jira Service Desk preferred) o Hands on experience on New Relic and AWS Cloudwatch toolsPrior experience in operation support for IoT projects (50,000+ live devices) will be an added advantageITIL certificationL3 Support experience in addition to L2 Skills and Abilities Required:Highly customer-focused and always eager to find a way to enhance customer experienceExcellent troubleshooting & analytical skillsExcellent verbal & written communication skillsWillingness to work in a 24X7 shifts environmentSelf-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.Able to pinpoint business needs and deliver innovative solutionsCan-do positive attitude, always looking to accelerate development.Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
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Mobile Application Support Engineer
4 weeks ago
Noida, India Themesoft Inc. Full timeRole: Mobile Application Support Location: Noida This role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities: Respond to the customer on App/Play Stores or on the email received via In-App feedback feature. Try to either provide resolution or guide it to appropriate team ASAP. Mobile Application Support o...
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Mobile Application Support Engineer
4 weeks ago
Noida, India Themesoft Inc. Full timeRole: Mobile Application Support Location: Noida This role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities: Respond to the customer on App/Play Stores or on the email received via In-App feedback feature. Try to either provide resolution or guide it to appropriate team ASAP. Mobile Application Support o...
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Mobile Application Support Engineer
4 weeks ago
Noida, India Themesoft Inc. Full timeRole: Mobile Application SupportLocation: NoidaThis role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities:Respond to the customer on App/Play Stores or on the email received via In-App feedback feature.Try to either provide resolution or guide it to appropriate team ASAP.Mobile Application Supporto...
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Mobile application support engineer
4 weeks ago
Noida, India Themesoft Inc. Full timeRole: Mobile Application SupportLocation: NoidaThis role is responsible for supporting Mobile Application support for Io T projects.Duties & Responsibilities:- Respond to the customer on App/Play Stores or on the email received via In-App feedback feature.- Try to either provide resolution or guide it to appropriate team ASAP.- Mobile Application Supporto...
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Mobile Application Support Engineer
4 weeks ago
Noida, India Themesoft Inc. Full timeRole: Mobile Application SupportLocation: NoidaThis role is responsible for supporting Mobile Application support for IoT projects.Duties & Responsibilities:- Respond to the customer on App/Play Stores or on the email received via In-App feedback feature.- Try to either provide resolution or guide it to appropriate team ASAP.- Mobile Application Supporto...
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Senior Mobile Developer
2 days ago
Noida, Uttar Pradesh, India Mobile Programming Full time ₹ 6,49,11,200 per yearWe're Hiring: Mobile Developer (Android or IOS)Location: Noida, banglore, Pune, Mumbai, GurgaonExperience: 4+ YearsNotice Period: Immediate Joiners PreferredInterested candidates can share resumes at:Job Type: Full-timePay: ₹488, ₹1,249,343.76 per yearApplication Question(s):How many days NP? last working date?CTC? ECTC?Experience:Android: 4 years...
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Mobile Application Tester
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Noida, India PureSoftware Ltd Full timeJob Description Test Engineer (Mobile) Job Description We are looking for a Quality Engineer who is passionate about software testing, working on diverse platforms like desktop, web, mobile etc. and delivering high quality software products. You will be part of the Customer Experience Solutions team, responsible for testing and certifying Casino Management...
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Application Support Engineer
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Noida, India Cradlepoint Full timeJob Description Cradlepoint is seeking a customer-focused Application Support Engineer with a strong background in solution delivery, support, and operations. In this role, you will be involved in all phases of the application lifecycle, including patching, upgrades, troubleshooting, and maintenance. You will be a key player in ensuring the continued...
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Senior Mobile Engineer
1 week ago
Noida, India INTINERI INFOSOL PRIVATE LIMITED Full timeAbout the Role: We are looking for a visionary and highly experienced Principal Mobile Engineer to lead the design, architecture, and development of high-quality mobile applications across platforms. You will work at the intersection of product, design, and engineering to build world-class user experiences, influence mobile strategy, and mentor engineering...
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Mobile Application Developer
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Noida, India intineri infosol pvt Ltd Full timeRole : Principal Mobile EngineerWe are looking for a visionary and highly experienced Principal Mobile Engineer to lead the design, architecture, and development of high-quality mobile applications across platforms.You will work at the intersection of product, design, and engineering to build world-class user experiences, influence mobile strategy, and...
