Mercados Energy Markets

A) About the Role.- We are seeking a skilled and experienced Commercial Support Consultant to provide comprehensive support to Meghalaya Energy Corporation Limited (Holding Company) (MeECL) and Meghalaya Power Distribution Corporation Limited (MePDCL) in handling various day-to-day and routine commercial matters related to regulatory bodies such as MSERC, CERC, MOP, MNRE, CEA, SAC, and GoMe.- The consultant will play a crucial role in enhancing the commercial performance of the business units and ensuring adherence to operational and commercial performance targets. B) Detailed expectations from the role. Commercial Performance Review:.- Monitor and review the commercial performance of business units (divisions, circles, zones) to meet operational and commercial targets, including AT&C loss reduction and ACS-ARR gap, as committed under distribution schemes like UDAY and RDSS.- Prepare Management Information System (MIS) formats and weekly performance reports for business units to enable effective review by MeECL/MePDCL management. Billing Efficiency Improvement:.- Develop strategies to improve billing efficiency, including evaluating the performance of billing agencies/agents, revising meter route plans, and implementing billing under smart metering/prepaid metering systems.- Analyze billing coverage at the business unit level and devise strategies to enhance billing coverage. Collection Efficiency Improvement:.- Formulate strategies to improve collection efficiency, such as deploying collection agencies, implementing collection under smart metering/prepaid metering, and strategizing to increase collection coverage.- Conduct customer segmentation analysis to optimize collection efforts and identify areas for improvement. Customer Segmentation Analysis:.- Analyze customer segmentation data to enhance billing and collection efforts, addressing issues like low load factor billing, insufficient billing coverage, door lock/average/provisional billing cases, and strategic meter replacement. Communication Strategies:.- Collaborate with utility teams to develop effective communication strategies based on consumer behavior, cultural factors, and paying capacity to enhance metering, billing, and collection processes. Coordination and Consultation:.- Coordinate with other consultants working on distribution sector schemes (e. , RDSS, UDAY) to ensure seamless integration of efforts. Standardized Commercial Procedures:. -Review existing commercial procedures and processes, and develop standardized procedures incorporating industry best practices and latest technologies to optimize revenue and reduce customer complaints.- Evaluate and optimize connection management, meter reading, billing & bill distribution, arrear recovery, collection management, theft detection & recovery, and other relevant processes. (ref:iimjobs.com)