Sr. Manager or Director

1 month ago

Navi Mumbai, India OnPoint Healthcare Partners Full time

Join our growing team:


Eligibility

 - Anyone currently working as, Sr. Manager or Director for Hospital AR process

 - Should have 15+ years RCM provider-side business experience

 - 10+ years hospital billing experience

 - Have managed multiple client/business

 - Have managed at least 3 end-to-end RCM projects and have done at least one transition


 Key Responsibilities: 

 - Manages, plans, and evaluates the revenue cycle staff and initiatives. Participates in the ongoing process to identify opportunities to refine workflow to meet business objectives and improve efficiency and outcomes internally and externally (clients).

- Handling Service Delivery, Client Relationship and Internal Stakeholder Management 

 - Heading the offshore Service delivery of AR and Medical Billing team. 

 - Implement programs to ensure attainment of business plan for growth and profit. 

 - Provide directions and structure for operating units 

 - Implement improved processes and management methods to generate higher ROI and workflow optimization 

 - Provide mentoring and guidance to subordinates and other employees 

 - Responsible for managing multiple accounts with a strength of 200+ employees 

 - Looking after end-to-end management of program covering multiple work streams with a total span 

 - Facilitating process re-engineering and improvements to enhance customer engagement 

 - Generating new prospects for the organization to showcase capabilities 

 - Ensuring attrition control & job enrichment at process levels 

- Review and evaluate the team's productivity and quality to ensure goals and client metrics are met 

- Establish and maintain strong and positive customer relationships 

- Assist the senior level leadership and executives in monitoring staffing levels and ensure the team is staffed appropriately based on business needs 

- Escalate issues to the senior level leadership - Manage month-end reporting - Prepare and send client invoices 

- Ability to on-board new clients by virtue of collaborating with sales, IT, admin, HR teams and also ensuring seamless client implementation 

- Becomes the Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every week / two weeks looping them in on issues or accomplishments prior to month-end review meetings 

- Respond to client requests in a timely manner 

- Identify client needs as well as provide feedback to clients on best practice workflow

- Evaluates opportunities to increase efficiency and revenue across functions by virtue of automation and upsales, and manages the implementation of automation and solutions in order to increase efficiency and revenue goals; consistently works with internal and external partners to achieve revenue cycle goals and objectives


Expected role

 - Manage end-to-end RCM AR operations

 - Client & internal communications

 - Coordinate with all stakeholders

 - Prompt response to all stakeholders

 - People production, Quality & attrition management

 - On-time reporting, Business review deck, etc.


Span of control

 - Sr. Manager expected to manage a minimum of 3 clients or 100+ staff

 - Director expected to manage 5+ clients or 200 staff


Shift: 8pm to 5am IST

Location: Turbhe, Navi Mumbai, Maharashtra, India

Send your resume to: deepa@onpointhealthcarepartners.com

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