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Customer Success Manager
4 weeks ago
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You'll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein's key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
- Customer onboarding: help them set up product configuration and upload data- Conduct product training for key stakeholders in the customer organization- Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)- Minimize customer churn, maximize retention and create great customer experience- Contact customers to explain new features and help them upgrade to new plans- Collect customer references, testimonials and create case studies- Be the customer's voice within Truein providing feedback to our Product team to develop/identify new features- Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes- Help customers map Truein to their existing policies and processes
Requirements:
- 5 to 7 years years of experience in SaaS or software product company in a customer-facing roles- Previous experience working with enterprise customers- Process-oriented and analytical- Excellent verbal and written communication skills- Strong empathy for customers and passion for growth- Passion for solving client challenges and commitment to client delight- Result-oriented and has great attention to details- Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
- Experience dealing with International customers- Has worked with growth stage startup- Education background of Technology + Management studies
You will get:
- Competitive compensation package and benefits- Work closely with and be part of a truly amazing team- Join a fast-growing company early, make a difference and enjoy the ride- Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
