Managed Services Specialist
2 days ago
JOB PURPOSE Role Summary: Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.ROLE DESCRIPTION Key Responsibilities: Customer Engagement & Requirement Gathering Engage with enterprise customers to understand theirinfrastructure, cloud, and managed services requirements. Conduct discovery workshops and translate business needs intotechnical and service solutions. Solution Design & Proposal Support Design managed services solutions coveringinfrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks . Preparesolution proposals, SOWs, RFP/RFI responses, and presentationsin collaboration with solution architects and delivery teams. Map customer requirements toservice catalog offerings , tailoring SLAs, KPIs, and pricing models. Pre-Sales Collaboration Partner with sales teams toposition Managed Services offeringsto enterprise and government clients. Conductdemos, PoCs, and presentationsshowcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.). Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio. Commercials & Pricing Work with finance and delivery teams todevelop cost models, pricing structures, and business casesfor managed services deals. Support negotiation with customers by highlightingvalue differentiation, compliance, and ROI. Governance & Handover Ensure smooth handover frompre-sales to delivery teamswith well-defined transition plans. Provide inputs into service portfolio improvements based onmarket and customer feedback.Experience & Educational Requirements Qualifications and Experience EDUCATIONAL QUALIFICATIONS:(degree, training, or certification required) BE/B-Tech or equivalent with Computer Science or Electronics & Communication RELEVANT EXPERIENCE:(no. of years of technical, functional, and/or leadership experience or specific exposure required) 10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services. Experience in designing managed services for multi-cloud and hybrid environments. Certification(s) preferred: ITIL Intermediate/Expert Cloud Solution Architect TOGAF or equivalent architecture framework ISO 20000/27001 awareness Strong track record of customer-facing solution presentations and winning managed services deals.Key Skills & Competencies Strong knowledge of cloud platforms and data center technologies. Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models. Familiarity with AIOps, observability, automation, FinOps, DevSecOps. Understanding of security & compliance frameworks relevant to regulated industries. Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures. Excellent presentation, communication, and stakeholder management skills. Ability to balance technical depth with business outcome focus.
-
Managed Services Specialist
7 days ago
New Delhi, India L&T-Cloudfiniti Full timeJOB PURPOSERole Summary:Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
-
Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will...
-
Customer Service Specialist
2 weeks ago
new delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Punyakar Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also manage...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Punyakar Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also manage...
-
Customer Service Specialist
2 days ago
New Delhi, India Perpenny Full timeCompany DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Senior Service Management Specialist
7 days ago
New Delhi, India OEC Full timeDesignation : Senior Service Management Specialist Exp : 10+Years Location : ChennaiJob Summary/ObjectiveLeads and manages technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.Key...
