Documentation Analyst

3 weeks ago

Noida, Uttar Pradesh, India Ingenico Full time

Job Summary:

We are seeking a detail-oriented and analytical Documentation Analyst to develop, document, and optimize support and service management processes in alignment with ITIL best practices. This role is essential in creating clear, consistent, and user-friendly process documentation that enables operational excellence across our customer support functions.

Key Responsibilities:

  • Document ITIL-based workflows for Incident, Problem, Change, and Request Management processes.
  • Translate complex technical procedures and support workflows into clear, actionable content for various audiences, including Tier 1 support, technical teams, and business stakeholders.
  • Collaborate with subject matter experts (SMEs), process owners, and service managers to gather requirements, validate process flows, and ensure alignment with service goals.
  • Develop and maintain SOPs, KB articles, process maps, and training documentation using standardized templates and terminology.
  • Ensure process documentation is accessible, version-controlled, and regularly reviewed for accuracy and compliance.
  • Participate in process improvement initiatives and contribute to the continuous refinement of ITSM workflows.
  • Work closely with Service Desk and Support teams to ensure documentation supports operational needs and reduces ticket handling time.
  • Use tools like, Jira, Confluence or other ITSM tools to create flowcharts, diagrams, and supporting content.

Required Qualifications:

  • Proven experience (6+ years) writing technical documentation in an IT support, customer service, or ITIL environment.
  • Solid understanding of ITIL v3 or ITIL 4 frameworks and best practices.
  • Strong skills in process mapping, technical writing, and SOP creation.
  • Excellent communication skills with a demonstrated ability to convey complex information clearly and concisely.
  • Experience working with ITSM tools such as Jira Service Management, etc.
  • Proficiency with documentation and collaboration tools (e.g., Confluence, SharePoint, MS Word, Visio, Miro).

Preferred Qualifications:

  • ITIL Foundation Certification (v3 or v4).
  • Experience working in a fast-paced, ITIL-aligned support environment.
  • Experience with knowledge base management and self-service portal content.

  • Documentation Analyst

    1 week ago

    Noida, Uttar Pradesh, India Ingenico Full time

    Job Summary: We are seeking a detail-oriented and analytical Documentation Analyst to develop, document, and optimize support and service management processes in alignment with ITIL best practices. This role is essential in creating clear, consistent, and user-friendly process documentation that enables operational excellence across our customer support...

  • Business Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Turbotech Global Solutions Full time

    Business Analyst (IT) – EMS Sales Platform-Bangalore/RemoteOverview:  We're seeking a proactive and technically skilled IT Business Analyst to lead enhancements Enrollment Management System (EMS)—a CRM platform recently migrated from on-premises to Microsoft Dynamics 365 (D365).EMS plays a central role in sales operations, supporting the transformation...

  • Business Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Turbotech Global Solutions Full time

    Business Analyst (IT) – EMS Sales Platform-Bangalore/Remote Overview:   We're seeking a proactive and technically skilled IT Business Analyst to lead enhancements Enrollment Management System (EMS)—a CRM platform recently migrated from on-premises to Microsoft Dynamics 365 (D365). EMS plays a central role in sales operations, supporting the...

  • Process Documentation Specialist

    19 hours ago

    Noida, Uttar Pradesh, India beBeeDocumentation Full time ₹ 9,00,000 - ₹ 12,00,000

    Documentation AnalystKey responsibilities for this role include developing, documenting, and optimizing support and service management processes in alignment with ITIL best practices.This position is responsible for creating clear, consistent, and user-friendly process documentation that enables operational excellence across customer support...

  • Mirketa - Salesforce Business Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Mirketa Software Pvt. Ltd. Full time

    Position - Salesforce Business AnalystExperience : 8+ yearsJob Type - NoidaJob description :We are seeking a highly motivated and experienced Salesforce Business Analyst to join our growing team. In this role, you will play a critical role in defining, gathering, and documenting business requirements for Salesforce implementations and enhancements. You will...

  • Only 24h Left: Business Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Andd Jobs Full time

    We are Hiring a Business Analyst Product AssociateInterview Mode Face-to-FaceLocation Sec -127 NoidaExperience 2 years of experience as a Business Analyst in IT software development projects Salary up to INR 45 000 -Qualification MCA MBA B Tech BCAIndustry IT SoftwareJob Type On Site Full TimeRole Overview We are looking for a Business...

  • Career Opportunity: Business Analyst

    4 days ago

    Noida, Uttar Pradesh, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Business Analyst PositionWe are seeking a skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for requirement gathering and documentation, stakeholder management, and communication.Key Responsibilities:Requirements Gathering and DocumentationStakeholder Management and Team Player AttitudeStrong Communication and...

  • Business Analyst

    4 days ago

    Noida, Uttar Pradesh, India beBeeSolution Full time ₹ 12,00,000 - ₹ 15,00,000

    Business Analyst - Solution Developer">We are seeking a talented Business Analyst to join our organization in this key role. As a Business Analyst, you will play a pivotal part in gathering, analyzing, and refining requirements from stakeholders.">Key Qualifications:Proven experience as a Business Analyst in Capital Markets and Finance domains with an...

  • Senior Business Analyst

    4 days ago

    Noida, Uttar Pradesh, India Spectral Consultants Full time

    Senior Business Analyst IT Consulting Start-UpLocation: Noida (On-site | Work From Office)Experience: 7-12 years | Focus on CDP / PIM / DAM PlatformsAbout the RoleWe are seeking a Senior Business Analyst / Functional Consultant who can act as the bridge between business stakeholders and technology teams. You will play a key role in understanding business...

  • Forward-thinking Business Intelligence Analyst

    4 days ago

    Noida, Uttar Pradesh, India beBeeDataAnalyst Full time ₹ 8,00,000 - ₹ 11,00,000

    Business Intelligence AnalystWe are seeking a seasoned Business Intelligence Analyst to join our team. The ideal candidate will have a strong background in data analysis and business intelligence.The successful candidate will be responsible for analyzing complex data sets, identifying trends and patterns, and providing actionable insights to...