Senior Director

2 weeks ago

Bengaluru, India GK HR Consulting India Private Limited Full time

Title : Sr Director of operations , Cloud platform department

Job Description :

Department Overview :

Rakuten Group has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world's most unique and robust ecosystems.

Cloud platform department mission is to build and operate multi cloud infrastructure platform on which mission critical business functions across Rakuten runs. We are based in Japan, India, US and EU, and we have over 400 members from various regions to accelerate the Rakuten ecosystem.

Position :

Why We Hire?

Rakuten Group, Inc provides services to millions of users and is expanding rapidly. We are looking for a talented and enthusiastic Engineering Manager to lead the team and build/operate products & services for Rakuten Cloud.

Position Details :

Responsibilities :

- Primary goal is managing our cloud operations organization spanning across various infrastructure domains.

- We are looking for someone who is strong in managing incidents and have ability to guide the team members for successful resolution of the issue.

- Person should be expert in data center & infrastructure technologies and must have hands on experience in both IaaaS (Compute, storage, network ) and PaaS (DB, K8S, Middleware)

- Strong is operations process with ability to optimize operations by automating manual tasks and improving overall operational processes.

- Excellent in change mgmt., incident mgmt. and problem management.

- Drive service quality and uptimes within the organization with well-defined processes and metrics including RCA.

- Collaborate with users to understand and improve on their experience.

- Hire and groom next-gen technical leaders.

- Expertise in ITIL with certification is a plus

- Work Environment

Team structure :

We are a growing team with about 80-100 members in total located in Bengaluru India.

Directors 2, Managers - 8

Members: 70+

Most of the team members have multiple years of experience, while a few joined as entry level.

Infrastructure used :

- IaaS - VM (ESXI), Compute (Dell, Micro servers), Storage (Ceph, MinIO, Netapp, EMC), Network (Cisco, Juniper, Nvidia)

- Pass - DB (MYSQL, Oracle, Couchbase, MariaDB, Cassandra ) - K8S, Redis, ELK, Kafka

- CentOS, Ubuntu, Redhat

- Ansible, Chef

Programming Languages :

- Java, Python.

Mandatory Qualifications :

- 15 - 17 years of total experience in leading infrastructure organization both on-prem and on public cloud.

- 10-13 years of management experience with a direct experience of 5+ years in managing directors/sr managers.

- Must have managed infrastructure operations for a large enterprise

- Extensive experience (Hands-on) in the following technologies: Database (Oracle, MySQL, Cassandra, Redis, Couchbase) ,Kubernetes, Network (Cisco, Juniper, Cumulus networks),

- Exposure managing both onprem and public cloud infra.

- Expertise in Change, Incident Management and automation (DevOps).

- Experience in developing and leading teams building solutions with cloud technologies.

- Experience with SRE practices, including operational architectures, observability, reliability, availability, and scalability.

- Strong problem solving and critical thinking ability.


- Ability to troubleshoot issues and enable team members to quickly resolve incidents.

- Excellent written and communication skills with strong stakeholder management skills. Ability to work across globe with different cultures.

- Minimum of a Bachelor's degree in Engineering.


- MBA degree will be a plus.

- Exposure to budget management

- Knowledge in E-commerce and FinTech sector

- Strong leadership primarily focusing on delivering results

- Experience of working in cross-culture environment

(ref:hirist.tech)

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