Onboarding Specialist
3 weeks ago
Job Role: Onboarding Specialist
Client: MNC Bank
Location: Goregaon Mumbai
Experience : 3+ years
Duration: 12 Months (Renewal/C2H)
Job Description
Job Purpose:
The client's Staffing Office is a centralized global function which manages the firm’s non-employee workforce. The Staffing Office is comprised of multiple teams with specialized functions in recruitment of temporary staffing needs, the onboarding of all non-employees, preferred supplier management & contracting, supplier performance management and reporting & analytics.
The Onboarding Coordinator will have accountability for performing non-employee onboarding activities in a high volume, fast paced environment with a focus on strong data integrity and quality.
Job Background/context:
Key Responsibilities:
• Follow documented procedures and processes to onboard non-employees across the globe for multiple sectors across globe
• Develop relationships with users across the business (Hiring Managers, Chief of Staff, Sourcing, Suppliers)
• Performs on-boarding, maintenance and offboarding activities in the Non-Employee Management System (NEMS)
• Compliance of onboarding documents to ensure alignment with internal policies and regulations at both the global and geography/country level
• Adherence to required due diligence checks based on non-employee work location
• Working as part of a team to provide onboarding support to a wide spectrum of Senior Stakeholders.
• Acting as the first point of contact for onboarding related queries from clients and escalating as appropriate for resolution.
• Responsible for meeting productivity and data quality targets
• Maintain high standards for data quality by ensuring accuracy of data entry, adherence to documented compliance and control requirements and swift resolution of data quality issues/errors
• Sharing ideas for process improvements, automation and quality/control enhancements around operational and team excellence.
• Maintain communication with internal business partners and suppliers regarding onboarding cycle time and status
• Prioritization of onboarding requests to adhere to Staffing Office service level agreements
• Management of incoming requests via ServiceNow, with accurate tracking, timely updates and providing detailed updates to requestors
• Provide excellent customer service to both internal and external clients
Person Specification
Knowledge/Experience:
Essential
• Previous Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred.
• Minimum 2 Years’ experience of working in an administrative or business office environment with the use of in-house computer systems from Windows and the whole Microsoft Office package.
• Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
• Experience using Microsoft Office tools
•
Desirable
• Risk and control knowledge. Skills: (technical skills)
Essential
Desirable
• Excellent written and verbal communication skills in English.
• Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
• Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
• Strong organizational skills with the ability to prioritize work to align to service level agreements
• Ability to learn new applications quickly
• Able to grasp and master new requirements and related knowledge.
• Relationship Management within our internal/external customers.
• Strong time management skills
• Ability and experience working in a fast paced, high-pressure environment
• Ability to multi-task on a consistent basis (handling multiple requests thru email, onboarding in SAP Fieldglass, tracking status of requests, communicating status of requests, attending meeting and participating in chats with colleagues and internal partners)
• Strong problem-solving capabilities
• Clients come first - build long term relationships with clients by putting their interests first.
• Work as a team to get the job done
• Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
• Flexibility to work in an office environment and/or remotely as required.
