Franchise Operations Coach

4 hours ago

Gurugram, India Careerpage Full time

Hiring for a client of ours.

Female candidates only.

MBA from tier 1 or 2 colleges only.

You will be responsible for:

- A key point of contact for the Director operations & market franchise leadership

- Build partnerships with HR head, Delivery head, Training Head, LSM lead & NSO lead, understanding the structure, pipeline, planning and operating capability, identifying areas for improvement and growth in existing restaurants and new stores.

- Work with franchise leaders on various initiatives with agreed timelines, through a documented follow up roadmap. Complete and agree appropriate action plans and track progress and performance against.

- Build Fz capability towards opening great new restaurants and minimize brand risk, maintaining brand standards, FPM and IFA compliance.

- Conduct monthly people plan analysis by market to help improve their people capability and planning on NSO's to improve people and operational capability in new restaurants.

- Create and elevate data led insights and reporting to deliver against appropriate measures, and signal points of intervention when required with tail stores against each category. such as People, customers & sales parameters

- Working cross functionally across the RSC to ensure a one system approach in delivering great customer experience.

- Spend time in the field with franchise partners - ensuring operational knowledge is always current

- Attend and participate in all franchise comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation.

- Provide updates for RSC, REx, LT & cross-functional meetings and attend where necessary

- Keep up to date with relevant franchisee situations that may impact NSO performance/pipeline

- Effectively manage and plan schedule to ensure franchise diary appoints are met

- Ensure periodic decks, reports & bench plan data are kept up to date

We are looking for someone with:

- Minimum Experience of 7 to 10 years

- Deep level of operational and people & culture knowledge

- Experience of opening successful New Restaurants

- Project Management experience would be helpful.

- QSR/Retail operational experience and commercial acumen

- Ability to influence senior leaders both internally and externally.

- Analytical thinker who is capable of understanding root cause analysis, and applying actions to drive consistent change

- Outstanding action driving ability, and attention to detail in managing process

(ref:iimjobs.com)

  • Business Development Manager

    2 days ago

    Gurugram, India MakeMyTrip Full time

    Role : Business Development Manager - FranchiseLevel : Senior Executive/Assistant ManagerReporting to : Senior Manager - FranchiseLocation : GurgaonAbout the FunctionThe Holidays business caters to diverse segments of travelers worldwide. It offers dynamic or customized travel and tour packages, allowing consumers to create and design their own holidays,...

  • Business Development Manager

    1 day ago

    Gurugram, India MakeMyTrip Full time

    Role : Business Development Manager - FranchiseLevel : Senior Executive/Assistant ManagerReporting to : Senior Manager - FranchiseLocation : GurgaonAbout the FunctionThe Holidays business caters to diverse segments of travelers worldwide. It offers dynamic or customized travel and tour packages, allowing consumers to create and design their own holidays,...

  • Business Development Manager

    1 day ago

    Gurugram, India MakeMyTrip Full time

    Role : Business Development Manager - Franchise Level : Senior Executive/Assistant Manager Reporting to : Senior Manager - Franchise Location : Gurgaon About the Function The Holidays business caters to diverse segments of travelers worldwide. It offers dynamic or customized travel and tour packages, allowing consumers to create and design their own...

  • MakeMyTrip | Business Development Manager

    2 days ago

    gurugram, India MakeMyTrip Full time

    Role : Business Development Manager - FranchiseLevel : Senior Executive/Assistant ManagerReporting to : Senior Manager - FranchiseLocation : GurgaonAbout the FunctionThe Holidays business caters to diverse segments of travelers worldwide. It offers dynamic or customized travel and tour packages, allowing consumers to create and design their own holidays,...

  • Wipro Digital Operations and Platforms | Deputy Manager

    5 days ago

    gurugram, India Wipro Digital Operations and Platforms Full time

    Deputy Manager-UK Voice Process (Gurgaon)We are looking for Deputy Manager for Gurgaon location, who has prior experience in managing Contact Inbound Centre team for International Voice Process and good analytical skills of Resource Performance Data, and exposure to WFM of Inbound Contact Centre.People Management ( Team Management, Coaching & Development,...

  • Wipro Digital Operations and Platforms | Deputy Manager

    3 hours ago

    gurugram, India Wipro Digital Operations and Platforms Full time

    Deputy Manager-UK Voice Process (Gurgaon)We are looking for Deputy Manager for Gurgaon location, who has prior experience in managing Contact Inbound Centre team for International Voice Process and good analytical skills of Resource Performance Data, and exposure to WFM of Inbound Contact Centre.People Management (Team Management, Coaching & Development,...

  • Deputy Manager

    6 hours ago

    Gurugram, India Wipro Digital Operations and Platforms Full time

    Deputy Manager-UK Voice Process (Gurgaon)We are looking for Deputy Manager for Gurgaon location, who has prior experience in managing Contact Inbound Centre team for International Voice Process and good analytical skills of Resource Performance Data, and exposure to WFM of Inbound Contact Centre.People Management (Team Management, Coaching & Development,...

  • Deputy Manager

    2 hours ago

    Gurugram, India Wipro Digital Operations and Platforms Full time

    Deputy Manager-UK Voice Process (Gurgaon)We are looking for Deputy Manager for Gurgaon location, who has prior experience in managing Contact Inbound Centre team for International Voice Process and good analytical skills of Resource Performance Data, and exposure to WFM of Inbound Contact Centre.People Management (Team Management, Coaching & Development,...

  • Director of Operations

    17 hours ago

    Gurugram, India LuminaAI Full time

    Are you a dynamic leader with a strong background in EdTech operations? Ready to take ownership and drive impactful programs globally? Join us in shaping the future of learning! Location: Gurugram, India Target Market: USWhat You’ll Do: • Launch New Programs: Lead the rollout of innovative programs in Math and Yoga for the US market. • Coach Hiring &...

  • Director of Operations

    2 days ago

    Gurugram, India LuminaAI Full time

    Are you a dynamic leader with a strong background in EdTech operations? Ready to take ownership and drive impactful programs globally? Join us in shaping the future of learning!📍 Location: Gurugram, India🌎 Target Market: USWhat You’ll Do: • Launch New Programs: Lead the rollout of innovative programs in Math and Yoga for the US market. • Coach...

  • Director of Operations

    1 day ago

    Gurugram, India LuminaAI Full time

    Are you a dynamic leader with a strong background in EdTech operations? Ready to take ownership and drive impactful programs globally? Join us in shaping the future of learning! Location: Gurugram, India Target Market: US What You’ll Do: • Launch New Programs: Lead the rollout of innovative programs in Math and Yoga for the US market. •...

  • LuminaAI | Director of Operations

    2 days ago

    gurugram, India LuminaAI Full time

    Are you a dynamic leader with a strong background in EdTech operations? Ready to take ownership and drive impactful programs globally? Join us in shaping the future of learning!📍 Location: Gurugram, India🌎 Target Market: USWhat You’ll Do: • Launch New Programs: Lead the rollout of innovative programs in Math and Yoga for the US market. • Coach...

  • AVP- Banking Operations

    21 hours ago

    Gurugram, India NAB Full time

    Multiple roles for AVP - Banking Operations. Purpose -The purpose of the role is to lead and manage one of the Banking Operations businesses. Responsible to play a key role in ensuring that all objectives are met while also focusing on developing an engaged and customer focused team. Role will also continue to deliver on digital led operational excellence,...

  • AVP- Banking Operations

    1 day ago

    Gurugram, India NAB Full time

    Multiple roles for AVP - Banking Operations. Purpose - The purpose of the role is to lead and manage one of the Banking Operations businesses. Responsible to play a key role in ensuring that all objectives are met while also focusing on developing an engaged and customer focused team. Role will also continue to deliver on digital led operational...

  • AVP- Banking Operations

    2 days ago

    Gurugram, India NAB Full time

    Multiple roles for AVP - Banking Operations. Purpose -The purpose of the role is to lead and manage one of the Banking Operations businesses. Responsible to play a key role in ensuring that all objectives are met while also focusing on developing an engaged and customer focused team. Role will also continue to deliver on digital led operational excellence,...

  • Sales Operations Manager

    2 hours ago

    Gurugram, India T&N Business Services Full time

    We are looking for Sales Operations Manager for Gurgaon (Night Shift).Location : GurgaonSalary : 24 LPA5 Days WorkingBoth side Cab Key Responsibilities:Manage a team of at least 50 Sales executives.Flexible and willing to work in a Night shift.Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of...

  • Sales Operations Manager

    2 hours ago

    Gurugram, India T&N Business Services Full time

    We are looking for Sales Operations Manager for Gurgaon (Night Shift).Location : GurgaonSalary : 24 LPA5 Days WorkingBoth side Cab Key Responsibilities:Manage a team of at least 50 Sales executives.Flexible and willing to work in a Night shift.Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of...

  • NAB | AVP- Banking Operations

    1 day ago

    gurugram, India NAB Full time

    Multiple roles for AVP - Banking Operations. Purpose -The purpose of the role is to lead and manage one of the Banking Operations businesses. Responsible to play a key role in ensuring that all objectives are met while also focusing on developing an engaged and customer focused team. Role will also continue to deliver on digital led operational excellence,...

  • Industrial Operations Engineer

    6 hours ago

    Gurugram, India Capgemini Full time

    Job Description Job Description This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations...

  • Operation Executive

    6 hours ago

    Gurugram, Haryana, India Lime Tree Hotels Full time

    **Position: Operations Executive** **Experience: 2-7 years** **Salary: 20-30K** **Location: Gurgaon** **Job Summary**: The Operations Executive plays a pivotal role in ensuring the smooth functioning of various operational aspects within the organization. They are responsible for overseeing daily operations, optimizing processes, and implementing strategies...