Webinar Specialist

Webinar Specialist (Webinar SPOC)

We are looking for a competent Webinar Specialist to undertake a variety of administrative and program management tasks. You will help in planning, organizing and hosting Webinar/Live sessions as well as carry out essential operational duties. To be an excellent Webinar Specialist, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate the effective management of Live sessions according to the organization’s standards.

Roles & Responsibilities:

• Coordinate the schedule with the Academic Delivery Manager on a need basis.
• Ensure technology is used correctly for all operations (Webinars, Office Hours, Simulation exercises, Learning Management System, etc.)
• Schedule the webinars/meeting through the zoom website.
• Point of Contact for any questions related to Live sessions across slack, canvas, Teams, etc.
• Setup of teams, setup of slack, to communicate with Course Leader, and Academic Delivery Manager.
• Host all sessions allocated for the day / week / month across multiple courses
• Host each webinar on Zoom as follows:

1. Join the webinar 35 minutes before the scheduled start time and welcome the presenter as they join in.
2. At start time, complete teach check (Audio/Video) with the Presenters.
3. Make sure the sessions are recorded.
4. Stay in the background as the Presenter conducts the presentation for any logistical support.

• Complete all post session activities like upload recordings, slides, post announcements, or any other tasks assigned.

Key Skills and Qualifications:

· 3+ years of customer service experience

· Outstanding verbal and written communication skills

· Proficient in Spanish Language, written and verbal both

· Knowledge of program management and development procedures

. Ability to work with diverse and multi-disciplinary teams

· Excellent time-management and organizational skills

· Tech-savvy, proficient in Outlook, Zoom/any Video Communication platforms

· Detail-oriented and efficient

· Willingness to work in any shift assigned (LATAM shift)

Emeritus India is committed to providing equal employment opportunities to all employees and applicants for employment. We strictly prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal or state laws.