L1 Linux/GCP Support Engineer

3 weeks ago


Mumbai, India KogniVera Full time

Job Description: L1 Linux/GCP Support Engineer

Position: L1 Linux/GCP Support Engineer

Location: Work from office-Bengaluru

Employment Type: Full-time


Job Summary:

We are seeking a skilled and motivated L1 Linux/GCP Support Engineer to provide technical support for our cloud-based infrastructure, primarily focusing on Google Cloud Platform (GCP) and Linux environments. As an L1 engineer, you will be responsible for handling first-level support tasks, including monitoring, troubleshooting, and resolving technical issues. You will work closely with higher-level support engineers and system administrators to ensure the stability and efficiency of our systems.


Key Responsibilities:

  • Monitor and respond to system alerts, incidents, and requests in a timely manner.
  • Troubleshoot and resolve basic technical issues related to Linux servers, GCP services, and network connectivity.
  • Assist in configuring and maintaining GCP services, including Compute Engine, Cloud Storage, and Networking.
  • Perform basic system administration tasks, such as managing users, permissions, and file systems in Linux.
  • Escalate complex issues to higher-level support when necessary, following established escalation protocols.
  • Ensure all support requests are properly documented, tracked, and closed in the ticketing system.
  • Follow standard operating procedures (SOPs) to ensure compliance and efficiency in managing infrastructure.
  • Communicate clearly with internal teams, customers, and third-party vendors to provide updates and resolutions.
  • Participate in on-call rotations to provide 24/7 support coverage when required.


Required Skills and Qualifications:

  • Basic knowledge of Linux systems (e.g., Red Hat, Ubuntu, CentOS) and experience with command-line tools.
  • Familiarity with Google Cloud Platform (GCP) services and basic cloud computing concepts.
  • Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs).
  • Experience with ticketing systems (e.g., Jira, ServiceNow) and IT support processes.
  • Good problem-solving skills and ability to diagnose technical issues.
  • Willingness to work in a shift-based/on-call support environment.


Preferred Qualifications:

  • Certification in Linux (LPIC-1, RHCSA) or Google Cloud (GCP Associate) is a plus.
  • Experience with automation tools like Bash, Python, or other scripting languages.
  • Familiarity with DevOps tools (e.g., Ansible, Jenkins) is an advantage.


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