L1 Linux/GCP Support Engineer
3 weeks ago
Job Description: L1 Linux/GCP Support Engineer
Position: L1 Linux/GCP Support Engineer
Location: Work from office-Bengaluru
Employment Type: Full-time
Job Summary:
We are seeking a skilled and motivated L1 Linux/GCP Support Engineer to provide technical support for our cloud-based infrastructure, primarily focusing on Google Cloud Platform (GCP) and Linux environments. As an L1 engineer, you will be responsible for handling first-level support tasks, including monitoring, troubleshooting, and resolving technical issues. You will work closely with higher-level support engineers and system administrators to ensure the stability and efficiency of our systems.
Key Responsibilities:
- Monitor and respond to system alerts, incidents, and requests in a timely manner.
- Troubleshoot and resolve basic technical issues related to Linux servers, GCP services, and network connectivity.
- Assist in configuring and maintaining GCP services, including Compute Engine, Cloud Storage, and Networking.
- Perform basic system administration tasks, such as managing users, permissions, and file systems in Linux.
- Escalate complex issues to higher-level support when necessary, following established escalation protocols.
- Ensure all support requests are properly documented, tracked, and closed in the ticketing system.
- Follow standard operating procedures (SOPs) to ensure compliance and efficiency in managing infrastructure.
- Communicate clearly with internal teams, customers, and third-party vendors to provide updates and resolutions.
- Participate in on-call rotations to provide 24/7 support coverage when required.
Required Skills and Qualifications:
- Basic knowledge of Linux systems (e.g., Red Hat, Ubuntu, CentOS) and experience with command-line tools.
- Familiarity with Google Cloud Platform (GCP) services and basic cloud computing concepts.
- Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs).
- Experience with ticketing systems (e.g., Jira, ServiceNow) and IT support processes.
- Good problem-solving skills and ability to diagnose technical issues.
- Willingness to work in a shift-based/on-call support environment.
Preferred Qualifications:
- Certification in Linux (LPIC-1, RHCSA) or Google Cloud (GCP Associate) is a plus.
- Experience with automation tools like Bash, Python, or other scripting languages.
- Familiarity with DevOps tools (e.g., Ansible, Jenkins) is an advantage.
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