Head of Operations

21 hours ago

Vellore, India The Bridge Associates Full time

We are looking for a dynamic business leader to partner closely with the CEO and drive the next phase of growth for a fast-scaling QSR brand. This role will own day-to-day operations, P&L delivery, store expansion, quality standards, and cross-functional performance across the business.Key Responsibilities1. Business & P&L LeadershipOwn the overall P&L for the business across regions.Develop and execute annual business plans, budgets, cost structures, and profitability targets.Track financial performance and drive corrective action where needed.2. Operations ExcellenceLead end-to-end store operations, ensure consistent customer experience and operational efficiency across all outlets.Implement SOPs, quality standards, and process improvements across the network.Drive kitchen operations, supply chain coordination, and inventory discipline.3. Growth & ExpansionLead the rollout of new stores—site identification, feasibility, launch readiness, and ramp-up.Build and execute a scalable expansion roadmap in existing and new markets.Evaluate new formats, menu innovations, and operational efficiencies.4. Team LeadershipLead and mentor regional managers, area managers, and store leadership teams.Build a strong performance culture, drive capability development and succession planning.Solve on-ground issues with a hands-on and data-driven approach.5. Customer ExperienceEnsure best-in-class customer satisfaction across dine-in, delivery, and takeaway.Work closely with marketing for brand-building, customer insights, and loyalty programs.6. Cross-Functional CollaborationCollaborate with supply chain, marketing, finance, HR, and technology to ensure cohesive business execution.Lead operational readiness for new product launches.Partner with the CEO on key strategic initiatives.7. Compliance & GovernanceEnsure adherence to food safety, regulatory, EHS, and audit requirements.Manage vendor relationships and drive cost optimization initiatives.Qualifications & Experience10–15+ years of experience, with at least 5 years in leadership roles in QSR, food retail, or hospitality.Strong exposure to multi-store operations and scalable retail formats.Proven track record of managing large teams and delivering P&L results.Experience in high-growth, fast-paced environments preferred.

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