Techno-Functional Analyst
1 month ago
RESPONSIBILITIES :
- Bachelor's degree required; master's degree is preferred.
Work Timing : 1 PM to 10 PM
- 5+ years of Dynamics 365 project experience preferably working as a techno-functional lead for at least one complex Dynamics 365 deployment in a retail environment.
- Working knowledge of Microsoft platform skills such as Power Automate, D365 Workflows, and OCR technologies.
- Knowledge of Dynamics 365 Finance and Operations, Retail and Commerce (POS).
- Working knowledge of software implementation methodologies, structures, and concepts.
- Excellent communication skills.
- Can multitask and prioritize.
- Must be able to self-direct/motivate.
- Current certifications in Dynamics 365 Preferred.
- Gain thorough understanding of the application's technical architecture. Provide subject matter expertise for all data tables and integrations to 3rd party systems.
- Use working knowledge of SQL, X++, and DMF to take on small-to-medium sized projects.
- Collaborate with the business stakeholders (finance / retail) and project team to gather in-depth understanding of business operations and business needs.
- Participate in analysis with project team to develop requirements for configuration, customization, and implementation. Create and maintain necessary technical and functional documentation.
- Implementing and maintaining standards for the Business Systems team consistent with IT policy, processes, and associated standards. This includes program change compliance and maintaining necessary cloud upgrades in Lifecycle Services.
- Responsible for Level 3 support of program defects, hardware and software applications, and security systems to resolve operational issues and restore services for various business applications. (ERP, CRM, HRIS, etc.)
- Participate in testing, quality management reviews and training including designs, prototypes and other work-product to ensure the requirements are fulfilled.
- Manage and create end-user training procedures. On occasion, might need to train QA team or business on any new or added functionality in the system along with normal system operation training.
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