Dot Net Engineer- L2 Application Support

Bit about usAt Progreva, we’re on a mission to become a leading progressive, values-driven organization. Our goal is to transform the employee experience—whether in the office, at home, or anywhere employees choose to work. For us, employee-centric values come first, and we prioritize the well- being of our employees and contractors above all else.We’re committed to building a progressive work culture that values camaraderie, work-life balance, empathy, and the physical and mental well-being of our people. Our focus is to create a work environment where employees feel comfortable, confident, and empowered—giving them the ownership, space, and autonomy they need to succeed.We firmly believe that when we take great care of our employees, they, in turn, take exceptional care of our clients. This drive for innovation leads to natural success. That’s why we work exclusively with clients who share our commitment to employee-centric values.As a progressive consulting firm, we prioritize both employee well-being and client progression—all while ensuring that we have fun along the way. And yes, we also develop breakthrough digital products for our global clientsJob OverviewWe are looking for a Mid-Level.NET Engineer – L2 Application Supportwith 3–7 years of experience to join our Level 2 (L2) Application Support team. The role focuses on supporting production .NET applications with multiple integrations, handling ServiceNow queues, resolving minor issues, and collaborating with L3 teams for advanced technical matters.The ideal candidate has hands-on experience in L2 technical support, is comfortable working in a ticket-driven environment, and is available to support CET-aligned working hours (12:30 PM – 9:30 PM IST).Responsibilities:•Monitor the L2 support queue in ServiceNow during agreed CET-aligned support hours as defined in the SOW • Respond to incoming support tickets, including access requests, basic configuration tasks, minor application issues, and general user clarifications • Perform initial analysis, triage, and problem identification to determine appropriate resolution paths • Apply minor fixes or configuration-level corrections that do not require code-level changes • Redirect or escalate tickets to appropriate ServiceNow queues (L1, L3, or other functional teams within the integrated application landscape) when required • Support .NET-based applications with multiple system integrations in a production environment • Collaborate closely with the Client’s L3 team for issues requiring code changes or new feature development • Ensure accurate documentation, timely updates, and status communication within ServiceNow • Provide simple reporting on ticket volumes, categories, priorities, and resolution statusRequired Qualifications •3–7 years of professional experience in .NET Engineer – L2 Application Support • Strong hands-on experience with .NET Framework / .NET Full-Stack applications • Proven experience supporting production applications in an L2 support model • Hands-on experience with ServiceNow (queue monitoring, ticket handling, escalation) • Understanding of application integrations and support workflows • Ability to troubleshoot application-level issues and perform root-cause analysis • Willingness and ability to work in CET-aligned support hours (12:30 PM – 9:30 PM IST)Preferred Qualifications •Prior experience working in managed services or application support projects • Exposure to ITIL processes or service delivery frameworks • Experience supporting applications for international clientsWhat is in it for you?Opportunity to work on atechnically challenging and impactful landscape. Joining avalues-driven, employee-centric organizationthat prioritizes well-being. Being part of agrowing start-upsetting new standards for employee experience while delivering breakthrough digital products. Exposure to aninternational distributed work environmentwith industry-leading clients. Aremote-first setup, giving you the flexibility to work from anywhere, with occasional collaboration opportunities at our office in Baner, Pune (if preferred). First-hand experience workingdirectly with large client organizations, solving meaningful challenges (not in an “outsourced” model). Collaborative and supportive team environmentthat values empathy and camaraderie. Professional development andcontinuous learning opportunities. Competitive salary package and a strong emphasis onwork-life balance.How to Apply: Please submit your resume along with a brief cover letter outlining your interest in the.NET Engineer – L2 Application Supportposition. We look forward to reviewing your applicationAdditionally, we encourage you to learn more about our culture, values, and employee experience by speaking with one of our team members during the interview process.If you’ve read this far, it seems like you're eager to join us Please reach out to us athr@progreva.comand we will get back to you shortly. We will continue interviewing candidates until we find the exceptional individual we're looking for.