Novartis Healthcare

Key Responsibilities:- Manage end-to-end key account operations for government institutions (CGHS, Army, Railways, State & Central hospitals), acting as the single point of contact for all therapy areas and stakeholders.- Drive new product inclusion in government accounts, ensuring all documentation and processes are completed for participation and onboarding.- Engage with key decision makers (KDMs) such as Medical Directors and Heads of Departments to generate demand and grow account value.- Coordinate with internal teams (therapy areas, demand generation, distribution units) and external stakeholders to ensure seamless servicing and supply.- Lead and manage the tender process, including understanding clauses, rate contracts, and compliance requirements for government business.- Forecast stock requirements, manage supply chain documentation, and ensure timely collection of payments from government accounts.- Develop and execute customer development strategies and dedicated KAM action plans for assigned accounts, aligning on objectives and delivering results.- Analyze market situations, including competitive intelligence on key accounts and competitors, and provide timely data for CRM and reporting.Role Requirements:- Proven experience in exclusive Key Account Management (KAM) for government business.- Demonstrated ability to coordinate with therapy area teams for demand generation and tender submissions.- Experience in engaging with KDMs and managing account growth post-inclusion.- Strong understanding of documentation and processes required for product inclusion in government institutions.- Ability to handle forecasting, supply coordination, and payment collection for institutional accounts.- Degree in Science or Pharmacy (BSc/BPharma preferred).Desirable Requirements:- Pharma sales experience in government institutions.- Experience in tender management and handling government tenders. (ref:iimjobs.com)