ServiceNow Expert
4 weeks ago
We are seeking a highly motivated ServiceNow CMDB Expert to join our team and play a critical role in maintaining the accuracy and integrity of our Configuration Management Database (CMDB).
Responsibilities :
- Design, develop, and maintain a robust CMDB data model within ServiceNow, including defining Configuration Item (CI) classes, attributes, and relationships.
- Leverage ITIL best practices to ensure the CMDB reflects the real-world IT infrastructure.
- Integrate the CMDB with various data sources, discovery tools, and external systems to guarantee accurate and up-to-date information.
- Implement data quality controls and procedures to maintain the accuracy and reliability of CMDB data.
- Utilize ServiceNow Discovery tools to automate the identification and mapping of CIs within the CMDB.
- Establish monitoring and alerting mechanisms to track CMDB health and compliance with defined standards.
- Leverage ServiceNow's Service Mapping module to visualize and understand the relationships and dependencies between CIs.
- Collaborate with IT operations, development, and other teams to ensure the CMDB remains a valuable resource.
- Troubleshoot and resolve complex CMDB data issues.
- Stay current on the latest ServiceNow CMDB features and functionality.
Qualifications :
- 5+ years of hands-on experience with ServiceNow CMDB configuration and management.
- A strong understanding of IT infrastructure and configuration management principles.
- Proficiency in ServiceNow fundamentals, including modules and integrations with other ITSM processes.
- A working knowledge of ITIL v4.0 is preferred.
- Experience with data integration tools and techniques is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
- A meticulous attention to detail and a commitment to data accuracy.
- A passion for continuous learning and staying up-to-date with the latest ServiceNow developments.
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