ServiceNow Expert

4 weeks ago


Bengaluru, India PMD NowSolutions Full time

We are seeking a highly motivated ServiceNow CMDB Expert to join our team and play a critical role in maintaining the accuracy and integrity of our Configuration Management Database (CMDB).

Responsibilities :

- Design, develop, and maintain a robust CMDB data model within ServiceNow, including defining Configuration Item (CI) classes, attributes, and relationships.

- Leverage ITIL best practices to ensure the CMDB reflects the real-world IT infrastructure.

- Integrate the CMDB with various data sources, discovery tools, and external systems to guarantee accurate and up-to-date information.

- Implement data quality controls and procedures to maintain the accuracy and reliability of CMDB data.

- Utilize ServiceNow Discovery tools to automate the identification and mapping of CIs within the CMDB.

- Establish monitoring and alerting mechanisms to track CMDB health and compliance with defined standards.

- Leverage ServiceNow's Service Mapping module to visualize and understand the relationships and dependencies between CIs.

- Collaborate with IT operations, development, and other teams to ensure the CMDB remains a valuable resource.

- Troubleshoot and resolve complex CMDB data issues.

- Stay current on the latest ServiceNow CMDB features and functionality.

Qualifications :

- 5+ years of hands-on experience with ServiceNow CMDB configuration and management.

- A strong understanding of IT infrastructure and configuration management principles.

- Proficiency in ServiceNow fundamentals, including modules and integrations with other ITSM processes.

- A working knowledge of ITIL v4.0 is preferred.

- Experience with data integration tools and techniques is a plus.

- Excellent analytical and problem-solving skills.

- Strong communication and collaboration skills.

- A meticulous attention to detail and a commitment to data accuracy.

- A passion for continuous learning and staying up-to-date with the latest ServiceNow developments.

(ref:hirist.tech)

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