Senior ServiceNow ITAM Operations Consultant

As a ITAM ServiceNow Operations Senior Consultant, you will support delivery of ITAM & SAM services for enterprise clients using ServiceNow platform. This role offers hands-on experience in configuring SAM data, supporting entitlement and contract management processes, and enabling successful platform operations.

You’ll work closely with global consulting teams and client stakeholders to ensure high-quality data, aligned processes, and consistent service delivery. This is an excellent opportunity for professionals looking to deepen their expertise in ServiceNow SAM while contributing directly to high-visibility client projects.

At Anglepoint, we offer more than just a job, we provide a dynamic environment where talented professionals can grow, innovate, and make meaningful contributions. From day one, we’re committed to delivering a smooth onboarding experience to help you integrate seamlessly into our team and core culture values. We also place a strong emphasis on continuous learning and professional growth, supporting your development through training, certifications, and ongoing skill-building opportunities.

As a Senior ServiceNow ITAM Operations Consultant, you will:

• Manage day-to-day tasks related to client engagements, including configuration, data validation, and system updates.
• Participate in regular calls and collaboration with internal global teams and client contacts
• Support project tracking, task status updates, including highlighting project risks and escalation. Thorough documentation of all work performed.
• Work within the ServiceNow SAMPro platform to configure and maintain modules such as Contracts, Entitlements, Software Models, Discovery Maps, Normalization, and Reconciliation.
• Perform entitlement-to-contract linking and assist in setting up license metrics including custom conditions such as Client Access Licenses (CALs).
• Execute structured data imports, ensure alignment with change control practices, and maintain audit-ready documentation.
• Support the creation and delivery of dashboard reports and platform health checks.
• Assist in drafting Standard Operating Procedures (SOPs), configuration guides, and client reference documentation.
• Help develop and maintain reusable templates and tools to streamline delivery across client environments.
• Contribute to internal knowledge sharing and best practice alignment within the team.

Who you are:

• 4+ years of experience in ServiceNow, IT Asset Management (ITAM), Software Asset Management (SAM), or IT Service Management (ITSM).
• Exposure to ServiceNow SAMPro modules such as Contracts, Entitlements, Software Models, and Normalization.
• Ability to lead a complex workstream and proactively deliver to an outstanding level to meet client expectations.
• Strong attention to detail, especially in structured data handling and system configuration.
• Licensing contracts and compliance reporting experience.
• Clear written and verbal communication skills.
• Ability to work independently while staying aligned with global team goals and timelines.

Preferred Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• Experience working in managed services or consulting environments.
• Familiarity with enterprise licensing structures and discovery tools.
• Certifications such as ServiceNow SAM Pro, CSAM (Certified Software Asset Manager), or CITAM.

Compensation and Benefits & Perks:

• PTO - 24 Days
• Competitive Salary
• Wellness Allowance
• Women in Technology Network Membership

About Anglepoint

Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.

Working at Anglepoint

At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.