Quality Coach

1 week ago


New Delhi, India STAFFIAA Full time
Job Description – Quality Coach (Collections)

Position: Quality Coach – Collections (Telecaller Team)
CTC: Up to 7 LPA
Location: new Delhi

Role Objective

To monitor, evaluate, and improve the quality of collection calls, ensuring compliance with regulatory standards, enhancing team performance, and improving customer experience.

Key Responsibilities
  1. Call Monitoring & Evaluation

    • Listen to recorded/live calls of the telecaller collections team.

    • Assess calls based on compliance, soft skills, process adherence, and productivity.

  2. Coaching & Feedback

    • Provide structured feedback to telecallers on improvement areas.

    • Conduct one-on-one coaching sessions and group training for skill enhancement.

  3. Quality Audits & Reporting

    • Prepare regular quality audit reports highlighting trends, gaps, and action plans.

    • Track progress of agents post-feedback.

  4. Process Improvement

    • Identify common errors and recommend process/policy improvements.

    • Collaborate with training and operations teams for continuous development.

  5. Compliance & Risk Management

    • Ensure adherence to RBI guidelines, internal policies, and industry best practices.

    • Report deviations immediately to management.

Qualifications & Skills Required
  • Graduate in any discipline (preferred: commerce, finance, or related field)

  • 4–6 years’ experience in Collections Quality/Training in BFSI or BPO environment

  • Strong analytical, listening, and feedback skills

  • Proficient in MS Office (Excel, PowerPoint, Word)

  • Good understanding of call quality parameters and compliance requirements

Apply by mailing your CV to with subject line " Quality Coach (Collections)" 
for further queries WA:

Regard
Team HR 
Staffiaa Services 


  • Assistant Coach

    4 days ago


    New Delhi, India Immanuel Williams Full time

    Position SummaryAssists the Personal Coach, by smartly and efficiently executing tasks and responsibilities, in Client accountability and Learning & Development initiatives for overall Business Excellence. This includes consistent assistance in daily functions, encompassing Sales & Marketing, Office Administration, R&D, and CPD.Salary - 30k INR plus...

  • Coach

    2 weeks ago


    Delhi, Delhi, India Cultfit Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    About the Role:In this role, you will deliver high-quality coaching to kids, following structured lesson plansand assessments to advance their skills. You will assist the Head Coach in conductingevaluations, lead sessions, and provide guidance to improve users' techniques.Role description (Responsibilities):● Kids Coaching: To deliver high quality coaching...

  • Wellness Coach

    2 weeks ago


    New Delhi, India JBBN FITNESS CENTRE Full time

    Are you earning what you are worth? Work from home as a wellness coach part or full time. Spend quality time with family and friends. Achieve your wellness goal. Improve your lifestyle. Offering anyone, anywhere exciting work from opportunity commission basis only. **Job Types**: पार्ट-टाइम, फ्रेशर,...

  • Operations Executive

    2 weeks ago


    Delhi, India Coach Foundation Full time

    Coach Foundation is a company that focuses on helping coaches build and grow their coaching businesses online. **Our vision is very simple**: **“ Normalize coaching and make it accessible to everyone on the planet.”** We pride ourselves on sourcing and hiring top talent from across the globe and we are currently looking for an **Operations...

  • Graphics Designer

    5 days ago


    New Delhi G.P.O., Delhi, Delhi, India Coach Transformation Academy Full time

    Job type: Work from Home **About Us**: Coach Transformation Academy is a leading global coach training organization providing ICF-accredited coach training programs. We are seeking a passionate and creative Graphic Designer to join our marketing team. This role is ideal for someone who thrives in a remote work environment and brings strong visual...

  • Coach

    13 hours ago


    Delhi, Delhi, India Pexsti Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About PexstiPexsti is a next-generation life transformation and problem-solving brand.We help individuals and businesses overcome challenges, unlock potential, and achieve real growth — personally and professionally.We're building a revolutionary ecosystem for coaching — one that merges structure, impact, and purpose.***How to ApplyEmail your resume +...

  • Sports Coach

    2 weeks ago


    Bengaluru, Mumbai, New Delhi, India Padel Park Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Employment Type: Full-Time/Part-Time What You Will Do:Conduct Coaching Sessions: Deliver group and individual lessons to players of all ages and skill levels using our specially designed curriculum by Victor Perez, a coaching expert with over 20 years of experience.Promote Player Development: Help players improve their skills, build confidence, and develop...

  • Graphics Designer

    1 week ago


    New Delhi G.P.O., Delhi, Delhi, India Coach Transformation Academy Full time ₹ 35,000 - ₹ 5,00,000 per year

    Job type: Work from HomeAbout Us:Coach Transformation Academy is a leading global coach training organization providing ICF-accredited coach training programs. We are seeking a passionate and creative Graphic Designer to join our marketing team. This role is ideal for someone who thrives in a remote work environment and brings strong visual storytelling...


  • New Delhi, India Amura Health Full time

    Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions...

  • Assistant Coach

    2 weeks ago


    Delhi, India Immanuel Williams Full time

    Position SummaryAssists the Personal Coach, by smartly and efficiently executing tasks and responsibilities, in Client accountability and Learning & Development initiatives for overall Business Excellence.This includes consistent assistance in daily functions, encompassing Sales & Marketing, Office Administration, R&D, and CPD.Salary - 30k INR plus...