Network Support Engineer
3 weeks ago
Key Responsibilities :
Network Support and Troubleshooting :
- Independently troubleshoot and resolve complex network issues.
- Analyze network performance, identify bottlenecks, and implement solutions.
- Perform proactive monitoring and maintenance of network devices.
- Conduct root cause analysis for network outages and incidents.
- Participate in 24/7 on-call support as required.
Network Configuration and Management :
- Configure and manage network devices, including routers, switches, firewalls, and load balancers.
- Implement network security policies and procedures.
- Perform network capacity planning and optimization.
- Deploy and maintain network infrastructure components.
Network Security :
- Monitor network security and implement security best practices.
- Respond to security threats and vulnerabilities.
- Conduct regular security audits and penetration testing.
Vendor Management :
- Coordinate with network vendors to resolve issues and obtain technical support.
- Evaluate and select network hardware and software solutions.
Qualifications and Experience :
- Bachelor's degree in computer science or a related field.
- 5+ years of hands-on experience in network engineering and support.
- Strong understanding of networking protocols (TCP/IP, IP routing, switching, VLANs, VPN, QoS).
- Proficiency in Cisco, Juniper, Fortinet, Palo Alto, and F5 technologies.
- Experience with network management tools (SolarWinds, Nagios, Zabbix, Zenoss).
- Knowledge of network security concepts and practices.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Certifications (CCNA, CCNP, CCIE, Palo Alto, F5, Fortinet) preferred.
Additional Skills :
- Experience with network automation and scripting (Python, Ansible, etc.
- Knowledge of cloud networking (AWS, Azure, GCP).
- Understanding of network virtualization technologies (SD-WAN, SDN)
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