AGS Health

Job Description:The Assistant Manager IT Operations will support the IT Operations Manager in overseeing the day-to-day operations of the IT department. This role involves managing IT infrastructure, ensuring the availability and reliability of IT systems, and leading a team of IT professionals. The ideal candidate will have strong technical expertise, excellent leadership skills, and the ability to drive continuous improvement in IT operations. This role requires a strategic thinker who can align IT Operations with business objectives while ensuring the strategic goals security, scalability, and reliability of our Technology Supervise IT Operations: Assist in managing the IT operations team to ensure the smooth operation of all IT systems, including servers, networks, and applications.- Assist in supervising and mentoring IT staff, providing guidance and support. Coordinate and manage daily IT operations to ensure smooth and efficient functioning.- Conduct performance evaluations and provide constructive feedback.- Monitor Systems Performance: Regularly monitor system performance and take proactive measures to ensure optimal performance and minimal downtime.- Ensure the security and integrity of all IT systems and data. Monitor system performance and troubleshoot issues as they arise.- Incident Management: Oversee incident management processes, ensuring that incidents are resolved quickly and effectively to minimize impact on business operations.- Infrastructure Management: Assist in the planning, implementation, and maintenance of IT infrastructure projects, including upgrades and new installations.- Provide leadership and guidance to the IT operations team, including training, mentoring, and performance management.- Security Compliance: Ensure IT operations comply with security policies and procedures to protect the integrity and confidentiality of company data.- Ensure compliance with company policies, industry standards, and legal regulations. Implement and manage security measures to protect data and IT infrastructure.- Documentation: Maintain accurate documentation of IT systems, processes, and procedures.- Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of IT operations.- Support: Provide advanced technical support and troubleshooting for IT issues escalated by the IT support team.- Training to staff as needed. Address and resolve user issues and complaints in a timely manner. - Develop and maintain user documentation and guides.- Vendor Management: Manage relationships with third-party vendors and service providers to ensure high-quality service delivery and support.- Evaluate vendor performance and ensure services are delivered as per agreements. Bachelors degree in information technology, Computer Science, or a related field.- Minimum of 5 years of experience in IT operations, with at least 2 years in a supervisory or managerial role.- Strong technical knowledge of IT infrastructure, including servers, networks, storage, and cloud services.- Proven ability to lead and motivate a team of IT professionals.- Excellent problem-solving skills and the ability to manage complex technical issues.- Strong communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders.- Relevant certifications such as ITIL, CompTIA Network+, Microsoft Certified: Azure Administrator, or similar are preferred.- Deep understanding go ITSM and IT service operations Management.- Experience in project management and the ability to manage multiple projects simultaneously.- Understanding of cybersecurity principles and practices,- Experience in vendor and contract management. (ref:iimjobs.com)