Team Lead
7 days ago
Team Lead – Pune Role Description Team Lead is responsible for both executing and reporting upon their core team’s work order.They are subject matter experts with a thorough understanding of team specific tools, workflows,and policies, and act as the interface between management and the operators. Should have goodpeople management skills and drive team to meet SLA’sRole & Responsibilities❏ Deliver project requirements, expectations, and timelines ❏ Responsible for operational efficiency & effectiveness of the teams ❏ Ensure the team meets all contractual SLA targets along with helping others to meet the same ❏ Perform work allocation and queue management for the team to manage any volume fluctuations ❏ Monitor performance, identify improvement areas, implement action plans and track them to closure. ❏ Manage customer support metrics like CSAT, TAT, ASA, AHT etc. and enhance their usefulness by improving correlation with customer satisfaction. ❏ Address or escalate workflow, modeling, and policy clarifications ❏ Manage dispute resolutions by engaging QC team and Policy Engagement functions. ❏ Identify automation/optimization opportunities and develop technical solutions to drive such changes. ❏ Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation ❏ Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team. ❏ Drive policy/process related change management initiatives ❏ Responsible for managing attendance, attrition, performance, feedback of the team members ❏ Conduct annual / bi-annual appraisalsExperience / Skills •3 to 5 years of overall experience team handling •Open to working Night Shifts and Rotational Shifts •People Centric and will be directly responsible for Retention •Will be responsible for reporting and dashboards •Directly answerable to clients when needed •Able to push team for optimum results and high productivity •Will be required to Train agents if needed •Needs to support new batches from a Nesting perspective •Remote Agent handling experience or potential •2+ years of experience in team leading / people management in a customer support environment •Strong problem-solving skills and excellent attention to detail •Ability to multitask and successfully operate in a fast paced, team environment •Should possess good analytical and issue resolution skills, and be able to think beyond the norm
-
Design Team Lead
7 days ago
New Delhi, India Team Pumpkin Full timePosition Overview: We are looking for a talented and experiencedDesign Leadto join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative, marketing,...
-
Copy Lead
2 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us: Team Pumpkinis a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategicCopy Leadto join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities: As theCopy...
-
Design Lead
3 weeks ago
New Delhi, India Team Pumpkin Full timePosition Overview: We are looking for a talented and experiencedDesign Leadto join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative, marketing,...
-
Team Lead
3 weeks ago
New Delhi, India Infinity Learn Full timeJob Description: Inside Sales Team Lead – B2CLocation:Bengaluru, HyderabadCompany:Infinity Learn (Ed-Tech)About Infinity Learn:Infinity Learn is a fast-growing Ed-Tech company committed to transforming the learning experience. We offer innovative learning solutions that empower students to excel academically. By integrating advanced technology with...
-
Team Lead
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role:Associate & Team Lead Process : UK Insurance (L&P, Property & Casualty Insurance,...
-
Team Lead
3 weeks ago
New Delhi, India Azent Overseas Education Full timeTeam Lead Counselling- UK We are looking to hire a Team Leader who has some team leading experience too. This role would entail you to lead a team of 6-8 members. JD is below: Responsible for imparting end to end training to the counsellors on existing & new product initiatives & ensure accurate information is provided to the students. Must have in-depth...
-
Team Lead
2 weeks ago
New Delhi, India UNLOX® Full timeCompany DescriptionAtUnlox , we’re building India’s most powerfulAI-driven learning ecosystem– empowering students with skills, projects, and guaranteed career opportunities.Unlox is a recognised partner ofNASSCOM FutureSkills Prime , a joint initiative byMeitY (Ministry of Electronics & IT, Government of India) and NASSCOM , ensuring our programs are...
-
Team Lead
1 week ago
New Delhi, India UNLOX® Full timeCompany DescriptionAtUnlox , we’re building India’s most powerfulAI-driven learning ecosystem– empowering students with skills, projects, and guaranteed career opportunities.Unlox is a recognised partner ofNASSCOM FutureSkills Prime , a joint initiative byMeitY (Ministry of Electronics & IT, Government of India) and NASSCOM , ensuring our programs are...
-
Team Lead
2 weeks ago
New Delhi, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!! We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
-
Team Lead
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role: Associate & Team LeadProcess: UK Insurance (L&P, Property & Casualty Insurance,...
