Senior Manager- Expert Technical Support

Expert Technical Support Engineer Schneider Electric is a leading specialist in digital development of energy management and automation in homes, properties, data centers, infrastructure and industries. With a presence in over countries, Schneider Electric is the world's leading company in energy management - medium voltage, low voltage, uninterruptible power and automation systems. Our employees and partners make Schneider a fantastic company. Our commitment to innovation, diversity and sustainability ensures that "Life is On" is everywhere and for everyone. We are looking for someone that is creative, organized, and has a strong drive to learn new products and new technology. You should enjoy working independently as well as working in a group. You are engaged in your task, straightforward, open, passionate, effective and can challenge the status quo. Your main tasks will be to handle various technical support matters and provide expert level support to our in-country local support teams. You will learn our BMS products (Building Management System) for building automation that monitors and control systems such as heating, ventilation, air conditioning, fire and access & security, and the integration between them. Responsibilities: · Resolve high level technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering. · Identify and qualify product failures and assist Engineering in understanding and resolving them. · Case tracking with entries in our CRM system. · Research and documentation of technical problems and solutions. · Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems. · Remote connection to customer installations for troubleshooting and healthy system checks. · Other duties as assigned. · Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners. To be successful in the role, we see that you have/are: Engineering degree in electrical, building automation or computer science, or equivalent. Experience in system troubleshooting, diagnosis and problem solving for: - Software, hardware, networking and databases - Power and/or electrical systems knowledge. - Building automation and control. HVAC - IoT device & cloud based connectivity is also desirable Experience with Microsoft Windows an Linux operating systems and associated network experience. Strong background in IT and communication networks (IP) Knowledge in building management communication protocols: BacNet, LON, Modbus, etc. Positive attitude, enthusiastic, self-motivated and customer focused People-person and team player, enjoying the cross-functional interaction required for this position. Quick learner with an inquiring mind. Strong written and oral English communications skills. Comfortable working in a fast paced, dynamic environment. Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel Ability to occasionally travel to various customer sites worldwide. Fluent in English Previous experience in Technical Support will be highly valued. Our offer to you is an independent, fun, and varied role with freedom under responsibility and the opportunity to be involved and influence during an exciting growth journey. With us, it is important to have fun at work and feel motivated even on a Monday morning. You will work in an international market-leading company with a strong focus on individual growth, education, and several interesting and challenging development opportunities. You will be part of a close-knit team, working in an inspiring atmosphere at Schneider Electric with great opportunities to work in various technical areas. The role will be located in Bangalore and here you will get great opportunities to develop and grow with us We believe that an open and friendly corporate culture together with employees who take initiative and responsibility is what makes us grow together. We give our employees the opportunity to use their judgment, do the best for our customers and get the most out of their energy. A Warm Welcome with your application At Schneider Electric, we call it Life Is ON, read more at Schedule: Full-time Req: FMS