CPS Senior Representative

Overview

At Lutron, the customer is at the heart of everything we do. As a Senior Customer Service Representative for Gurgaon location, you’ll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, you'll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day.

Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution

Work through the organization as the voice of the customer to prevent and solve issues in a timely manner

Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

Build a strong knowledge of our innovative products & solutions

Responsibilities

Develop lighting control and shading solutions for commercial/residential/hospitality projects during specification, estimation, and post sales stage

Provide technical solutions support for presales and post sales for Lutron’s projects in all global markets.

Pre-Sales - Work closely with global sales team to prepare lighting control solutions, budget estimates, quotes, sales proposals for Lutron projects

Post-Sales - Working with project managers to provide shop drawings (schematics, occupancy & daylight sensor layouts, device layouts, panel schedules, load schedule, bill of material, product specification documents etc.)

Analyze and understand electrical/lighting/architectural layouts and any other construction documents to provide appropriate solution

Prepare wiring diagram, system layouts using AutoCAD/Lutron Designer software to be used by electrical contractor for site installation

Coordinate with global sales and project managers to design and quote superior solutions

Meet the project timelines

Assist in project coordination for key specification accounts

 Stay aligned to Lutron’s 5 principles:

Be passionate

Be flexible and adaptable to changing markets

Be an innovative thinker

Be customer focused

Be ethical

Qualifications

Degree in Engineering with an aggregate of 60% or above?  Prior experience of 2-4 years in designing lighting control Knowledge of architectural/construction industry and commercial project process a plus Knowledge of AutoCAD a plus Knowledge of Lighting control industry a plus Customer service experience is a plus

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics 

Develop lighting control and shading solutions for commercial/residential/hospitality projects during specification, estimation, and post sales stage

Provide technical solutions support for presales and post sales for Lutron’s projects in all global markets.

Pre-Sales - Work closely with global sales team to prepare lighting control solutions, budget estimates, quotes, sales proposals for Lutron projects

Post-Sales - Working with project managers to provide shop drawings (schematics, occupancy & daylight sensor layouts, device layouts, panel schedules, load schedule, bill of material, product specification documents etc.)

Analyze and understand electrical/lighting/architectural layouts and any other construction documents to provide appropriate solution

Prepare wiring diagram, system layouts using AutoCAD/Lutron Designer software to be used by electrical contractor for site installation

Coordinate with global sales and project managers to design and quote superior solutions

Meet the project timelines

Assist in project coordination for key specification accounts

 Stay aligned to Lutron’s 5 principles:

Be passionate

Be flexible and adaptable to changing markets

Be an innovative thinker

Be customer focused

Be ethical

Degree in Engineering with an aggregate of 60% or above?  Prior experience of 2-4 years in designing lighting control Knowledge of architectural/construction industry and commercial project process a plus Knowledge of AutoCAD a plus Knowledge of Lighting control industry a plus Customer service experience is a plus

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics 

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