CX - (Redeployment)
2 weeks ago
Location: Trichy
Position: Full-time employee
Required Experience: 1-2 years of experience
Shift Preference: US Shift Timings (6:30pm-3:30am)
Serve as the main point of contact for clients, handling incoming calls, emails, and chat
inquiries in a timely and professional manner.
Provide accurate and efficient responses to client inquiries, addressing their questions,
concerns, and requests with a high level of customer service.
Proactively monitor and manage online reviews, feedback, and ratings on platforms
such as Google, Glassdoor, and social media channels.
Collaborate with internal teams, including recruitment, operations, and sales, to address
client issues raised in online reviews and implement necessary improvements.
Analyze trends and patterns in online reviews and feedback, identifying areas for
improvement and recommending strategies to enhance the overall customer
experience.
Demonstrated ability to work in a fast-paced and dynamic environment.
Qualifications:
Bachelor's degree preferred.
Excellent verbal and written communication skills, with the ability to effectively
articulate information and respond to clients & needs.
Strong organizational skills and the ability to multitask and prioritize workload
effectively.
Ability to work independently and as part of a team.
Flexibility to adapt to changing processes and customer demands.
Flexible to work in US time zone
VDart: Digital Consulting & Staffing Solutions
VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency
Core Services:
- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services
Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations
Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital , demonstrating their capability in large-scale digital transformation projects.
With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.
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CX - (Redeployment)
2 weeks ago
Tiruchirappalli, India VDart Software Services Pvt. Ltd. Full timeJob Title : CX-RD (Redeployment) Location: Trichy Position: Full-time employee Required Experience: 1-2 years of experience Shift Preference: US Shift Timings (6:30pm-3:30am) Responsibilities: Serve as the main point of contact for clients, handling incoming calls, emails, and chat inquiries in a timely and professional manner. Provide...
