Level AI

5 days ago

Noida, India Level AI Full time

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.Key Responsibilities :- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.- Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.- Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.- Identify opportunities for upselling and cross-selling our solutions to existing clients.- Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our :- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience.- 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations.- Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.- Excellent project management skills with the ability to juggle multiple projects simultaneously.- Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.- Exceptional organizational and problem-solving skills.- Strong communication skills in English (both written and verbal).- Comfortable working PST hours.Optional Requirements :- Familiarity with common CRM integrations such as Salesforce and Zendesk.- Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys. (ref:iimjobs.com)

  • Level AI

    4 weeks ago

    Noida, India Level AI Full time

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • Level AI

    3 weeks ago

    Noida, India Level AI Full time

    the jobLevel AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California.Level AI revolutionizes customer experience with our AI-native platform which leverages advanced technologies including Large Language Models.Our products extract deep insights from customer interactions and provide actionable intelligence, empowering...

  • Level AI

    5 days ago

    Noida, India Level AI Full time

    Position Overview : We are looking for a Lead Software Engineer to help raise the engineering bar for the entire technology stack at Level AI, including applications, platform and infrastructure.They will actively collaborate with team members and the wider Level AI engineering community to develop highly scalable and performant systems.They will be a...

  • AI Analyst

    3 days ago

    noida, India Level AI Full time

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionises customer engagement by transforming contact centres into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • AI Analyst

    1 week ago

    Noida, Uttar Pradesh, India Level AI Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionises customer engagement by transforming contact centres into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • Solutions Architect

    1 week ago

    Noida, Uttar Pradesh, India Level AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • Solutions Architect

    1 week ago

    Noida, Uttar Pradesh, India Level AI Full time US$ 1,20,000 - US$ 2,50,000 per year

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • Senior Machine Learning Engineer

    1 week ago

    Noida, Uttar Pradesh, India Level AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • Sr. Machine Learning Engineer

    1 week ago

    Noida, Uttar Pradesh, India Level AI Full time

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...

  • Tech Support Engineer(Noida)

    1 week ago

    Noida, Uttar Pradesh, India Level AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable...