L1 NETWORK Engineer

2 days ago


Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time
L1 Network Technician

Hours: Monday to Friday 9 AM - 5:30 PM (UK time)

Or

Monday to Friday Start time: 07:00 am, End time: 03:30 pm (UK time)

Or

Monday to Friday Start time: 10:30 am, End time: 07:00 pm (UK time)

Or

Tuesday to Saturday Start time: 09:00 am, End time: 05:30 pm (UK time)

Or

Sunday to Thursday Start time: 09:00 am, End time: 05:30 pm (UK time)

Overall purpose of the job:

• Dealing with broadband technical incidents and providing a high level of customer support

and service.

Key responsibilities for this job:

• Troubleshooting xDSL incidents and achieving efficient resolution for our customers.

• Driving fault resolution to ensure SLA's are achieved.

• Ensuring all incidents are handled effectively in accordance with our processes.

• Configuring and testing routers and modems.

• Driving resolution of escalated/aged incidents.

• Handling customer queries and support issues using our ticketing system.

• Maintaining professional working relationships with customers, suppliers, and work

colleagues.

• Performing other 1st line triage

• Performing other duties as assigned.

Knowledge and experience required:

• Excellent verbal and written communication skills.

• Demonstrable understanding of xDSL / Broadband technologies and protocols.

• Understanding of basic networking including IP, DHCP, DNS.

• Experience with enterprise grade routers and/or modems.

• Understanding of basic logging and alerting principles

Desirable knowledge and experience:

• Cisco CCNA or Juniper JNCIA certification.

• Understanding of basic WiFi networking principles.

• Experience working with cellular networks
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