ITPM Consultant

We are currently seeking an experienced professional to join our team in the role of ITPM Consultant

In this role, you will :

- Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)

- Successful operation and continuous improvement of service

- Adhering to governance processes and ensuring compliance with all IT FIM requirements

- Pro-active planning of service requirements (eg, Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)

- Be a contact or escalation point when requests for service information are requested from stakeholders

- Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Evergreening Leads; Infrastructure Leads; SSP Leads and CCO Tech colleagues, and within Group such as ITID and ISR.

- Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester

- Update inventory tools to maintain service and application information

- Utilize the IT Service Owner Hub to successfully navigate the processes, tools and organization.

To be successful in this role, you should meet the following requirements :

- Proven work experience as an ITSO and experience in the information technology sector, preferably in the banking domain.

- Solid technical background, with understanding or hands-on experience in software development and web technologies with over 7 years of experience.

- Strong interpersonal and negotiation skills.

- Excellent written and verbal communication skills.

- Solid organizational skills including attention to detail and multi-tasking skills.

- Educational background, preferably in the fields of computer science or engineering.

- PMP/PRINCE II or any other project management certification is a plus.

- ITIL Certified Practitioner or any equivalent certification is a plus.