Branch International Financial Services

2 weeks ago


Mumbai, India Branch International Full time

- Manage a quickly growing team to provide a world-class, operations team to delight our rapidly expanding customer base in India

- Support hiring and team onboarding processes for new hires

- Ensure various sub-teams set and hit aggressive productivity and quality goals

- Manage team scheduling and capacity planning

- Lead various initiatives with product and other global teams to improve process automation and the Branch -customer experience

- Serve as first point of escalation for system issues; support product and engineering teams in issue diagnosis and reporting

- Maintain team documentation and collaborate with other division leads on continuous improvement of team processes

- Collaborate cross functionally on various initiatives for admin, marketing, finance, and collections

(ref:iimjobs.com)

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