Healthfirst - Java Application Support Lead - Ticketing System

2 weeks ago

Hyderabad, Telangana, India Healthfirst Technologies Full time

Role : Java Application Support Lead.

Total experience Req : 6-10 Years only.

Location : Hyderabad (Hybrid 3 days).

Notice Period : Immediate only..

Note : Should have Strong communication skills, Java coding knowledge and AWS experience is mandatory..

Company Description :

Healthfirst Technologies is a pioneering product design and development company that specializes in healthcare and insurance industries. With over 20 years of experience, we create top-tier products to solve complex business challenges through strategic product engineering..

Role Description :

This is a full-time on-site role in Hyderabad for an Application Support Lead at Healthfirst Technologies. The Application Support Lead will be responsible for providing technical and analytical support, troubleshooting issues, and effective communication with different teams..

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

- Proficiency in programming languages, scripting, and debugging tools.

- Experience working with Java development and related technologies.

- Experience working with AWS related services (EC2, S3, Cloud watch, system manager, secret manager, Lambda, Glue, CFN, RDS, AWS code commit, etc).

- Good Understanding of Azure DevOps, Linux & Servers.

- Knowledge on Basic DB queries. Strong understanding of software development processes and methodologies.

- Experience with databases, networking, and operating systems.

- Excellent problem-solving and analytical skills.

- Experience in generating analytics and insights on customer L3 tickets.

- Good Understanding & Knowledge on Salesforce ticketing Tool.

- Effective communication and interpersonal skills.

- Ability to work collaboratively in a team environment.

- Adaptability to evolving technologies and changing priorities.

- Previous experience in application support, technical support, or a related role is a plus.

- Leadership experience and the ability to mentor and guide team members effectively

- Proven experience in handling critical incidents and managing high-pressure situations.

- In-depth knowledge of software development lifecycle and methodologies..

(ref:hirist.tech)

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