Area Fitness Manager

About WTF GymsWitness The Fitness (WTF) is India’s fastest-growing tech-driven fitness ecosystem, transforming the gym industry through automation, data analytics, and AI-powered member engagement. With 50+ operational gyms across Delhi-NCR and a national expansion plan underway, WTF empowers gym professionals with advanced tools, SOPs, and growth pathways.TheArea Fitness Manageris a critical leadership role responsible for driving trainer performance, ensuring client results, and maintaining operational discipline across a defined cluster of gyms. This role ensures that every member achieves tangible fitness outcomes, every trainer performs to peak efficiency, and every gym maintains the WTF standard of excellence.Position OverviewTheArea Fitness Manageroversees20–25 gymswithin a region, focusing ontrainer performance, personal training (PT) revenue, transformation outcomes, and member satisfaction . This role acts as the technical backbone of the business, ensuring that operational gyms deliver measurable fitness results that directly impact renewals and revenue retention.You will report directly to theRegional Manager (Top Boss)and lead a team ofFitness Managers (Operational Level)responsible for managing gym-level trainers and front-desk teams.Key Responsibilities (KRAs)1. Trainer Performance & DisciplineOversee daily attendance, punctuality, and shift adherence of all trainers across assigned gyms. Implement and monitor daily trainer KPI dashboards (PT sales, sessions completed, transformations achieved). Conduct regular audits of training quality, communication, and service standards. Identify and correct performance gaps through coaching, retraining, or replacement when necessary. Enforce WTF standards of discipline, uniform, grooming, and professionalism.2. Transformation & Client Result DeliveryEnsure each gym achieves a minimum of10 client transformations per month . Monitor client progress through BCA scans, workout tracking, and nutrition compliance reports. Build a structured review mechanism between trainers and clients every 15 days. Lead transformation review meetings weekly to track ongoing results. Collaborate with nutrition and academy teams to design standardised transformation protocols.3. Personal Training RevenueDriveaverage PT revenue of ₹1,00,000+ per trainer per monthacross the cluster. Track daily and weekly PT sales conversions through dashboard reports. Conduct PT upselling workshops for trainers to improve conversion and retention. Audit trial sessions and ensure quality PT experiences for potential clients. Align PT targets with gym membership data and renewal cycles.4. Trainer Development & UpskillingIdentify training gaps and collaborate withWTF Academyfor certification and upskilling programs. Conduct bi-weekly technical and soft-skill training sessions for trainers. Develop high-performing trainers for leadership or advanced fitness roles. Maintain a record of certifications, progress reports, and competency mapping for all trainers in the cluster.5. Member Experience & Retention SupportEnsure all members receive personalised attention, feedback, and visible results. Audit member satisfaction through feedback forms and direct interactions. Handle escalated client issues related to trainer performance or workout dissatisfaction. Work closely with theArea Sales & Operations Managerto link fitness results with renewals.6. Operational ComplianceConduct scheduled gym visits to verify trainer performance, attendance logs, and member progress. Ensure every gym adheres to SOPs related to training, scheduling, and client onboarding. Maintain data accuracy in the WTF CRM and trainer performance dashboards. Submit weekly cluster-level reports to the Regional Manager.KPIs & MetricsThe performance of theArea Fitness Managerwill be evaluated through well-defined KPIs focused on trainer efficiency, member results, and operational discipline. The role requires maintaining aminimum of 95% daily trainer attendance and discipline complianceacross all assigned gyms to ensure smooth operational flow. Each gym under the manager’s purview must achieveat least 10 client transformations per month , reflecting the effectiveness of training programs and the quality of member engagement. Personal training revenue will be a major performance metric, with every trainer expected to generate anaverage of ₹40,000 or more per monthin PT income. From a retention standpoint, the Area Fitness Manager must sustain amember renewal rate of at least 80% , driven primarily through visible fitness outcomes and client satisfaction.Additionally,operational audits and SOP adherencemust consistently remain at or above95% , ensuring every gym maintains WTF’s defined service standards. The manager is also responsible for continuoustrainer upskilling , ensuring that each trainer completesat least one certification or workshop per quarterto maintain a high technical competency level. Finally,member issue resolutionis expected within24 hours , ensuring swift handling of escalations and a seamless member experience across all gyms.Ideal Candidate Profile4–8 years of experience in thefitness industry(preferably with multi-gym or large-format fitness chains). Strong leadership background with proven ability to manage 100+ trainers across multiple locations. Excellent understanding of body composition, workout programming, nutrition, and transformation science. Strong data orientation and familiarity with CRM tools and performance dashboards. Passionate about fitness, member satisfaction, and operational discipline. Preferably ACE, ISSA, or NASM certified.CompensationSalary Range:₹60,000 – ₹80,000 per month Performance Bonus:Based on PT revenue, transformation rate, and compliance score Growth PathHigh-performing Area Fitness Managers can progress toRegional Fitness Headroles within 6–12 months, overseeing larger geographies and directly contributing to national-level performance metrics.