Senior Director Human Resources

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love todayPosition Summary:The Senior Director of Human Resources is responsible for directing all people functions of the organization in accordance with the policies and practices of the Company, with ethical and social consciences of business and society, the law, and other regulatory & advisory authorities. This position will also be responsible for strategic human resource planning to provide the organization with the best talent available and position the organization as the employer of choice by being aware of policies, practices, and trends within the industry.Principle Accountabilities: Plans, develops, organizes, implements, directs, and evaluates the Organization’ Human Resource function and performanceParticipates in the development of the Organization’s plan and programs as a strategic partner, but particularly from the perspective of the impact on peopleTranslates the strategic and tactical business plans into HR strategic and operational plansEvaluate and advises on the impact of long-term planning of new programs/strategies and regulatory action as those items affect the hiring, motivation, development, and retention of the people resources of the organizationDevelops progressive and proactive compensation & benefits programs to provide motivation, incentives, and rewards for effective performanceDevelops programs to allow the Organization to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employeesDevelops Human Resource planning models to identify competency, knowledge, and talent gaps and develop specific programs to fill the identified gapsAreas of activity will include talent management through proper succession planning for key contributor and management positions, training and development programs for preparing employees for more significant responsibilities and general business development programs to enhance employee knowledge and understanding of the business of the Company and the industryContinually assess the competitiveness of all programs and practices against the relevant comparable companies, industries, and marketsEstablishes credibility throughout the organization to be an effective listener and problem solver of people issuesDevelop appropriate policies and programs for effective management of the organization's people resources. Included in this area would be programs for employee relations, affirmative action, sexual harassment, employee complaints, external education, and career development, among othersEnhances and/or develops, implements, and enforces HR policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the organization; In particular, manages the human resource information systems database and provides necessary reports for critical analyses of the HR function and the people resources of the organizationCoordinates the activities, programs, and strategic HR plans of other HR departments throughout the organizationMaintains knowledge of international HR policies, programs, laws, and issuesUnderstands the differences between domestic and international policies and programs and coordinates the integration of all such programsProvides technical advice and knowledge to others within the human resource disciplineManages other areas such as relocation, employee communication, employee safety and health, and community relationsManages the budget and other financial measures of the HR departmentEvaluate the HR division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as for providing individuals with professional and personal growth opportunitiesAttributes & Attitude: Global & cultural awarenessHR expertiseDecision-making abilityDynamic and dependableAbility to work under high pressureSignificant development and delivery experienceQuick thinker and an effective managerExcellent interpersonal and communication skillsAbility to manage team needs and requirements, mentor them, and infuse a teamwork ethicStrategic mindsetIntegrity and driveEnergetic and EnthusiasticPrompt and fast-pacedEmployee and business-centricMust have managerial, operational, and administrative experienceSelf-motivated and focusedKnowledge: Qualifications: Masters’ degree or equivalent in Human Resource ManagementExperience: 12- 15 years of experience