Field Services Engineer

Designation - Field Service Engineer/Spoke Coordinator

Location- Shimoga, Karnataka.

Required Work exp - 2+ years

Roles and Responsibilities -

● Coordinate day-to-day activities to meet project objectives.

● Installation of the Machines.

● Educate and train customers on the use of machines, software, and applications.

● Attending Break down Calls and Troubleshooting

● First Time Resolution of the machines handled.

● Build positive relationships with customers.

● Collect, record, and maintain the right data to meet project objectives.

● Closely working with the local client centers to achieve the desired goal.

● Brainstorm with the internal team on ways to address gaps that may arise.

● Support the operational aspects of product implementation and development. Skill Set (Technical and Soft skills)

● Min 2 years experience in a healthcare institution.

● Experience in Health Tech or Public health sectors is extremely advantageous.

● Understanding the Healthcare market is a plus.

● Strong MS Office Skills (PowerPoint, Word, Excel) and IT Literacy.

● Resilient team player who is willing to adapt to the changing priorities of the business.

● Excellent verbal and efficient written communication demonstrating confidence in a client-facing role.

Educational Qualification - Minimum ITI or Diploma

Requeired Candidate Profile-

● Ability to work productively with minimal supervision.

● Good communication and customer service skills

● Experience troubleshooting and responding to customer concerns.

● Strong time management skills. Ability to adapt to changing circumstances.

● Ethical and trustworthy.

● Having a valid Driving License and a bike.

Languages- English, Kannada(Must)

Job Types: Full-time, Permanent