Program Delivery Analyst

Talworx is an emerging recruitment consulting and services firm, and We are hiring for our client which is a leader in supply chain sustainability management solutions. With more than a decade of experience, It is specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace/defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements. Our client blends the SaaS technology platform with managed services and its world-class Regulatory Team of subject matter experts who keep customers ahead of compliance and regulatory changes across the globe.

Reporting to the Manager, Program Support, the Program Delivery Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assent’s customers through the Program Consulting team.  

Key Requirements and Responsibilities

• Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
  • Preparing key project deliverables for including program guides and supplier email communication language, working closely with Associate Consultants, Consultants, and Senior Consultants; 
  • Standard and custom report preparation and dashboard updates for client programs including progress reports, communication status reports, and/or supplier feedback reports both for clients and Assent colleagues;
  • Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;
  • Supporting custom data analysis requests, as provided by Associate Consultants, Consultants, and Senior Consultants, with approval from the Program Delivery Lead;

• Configuring business workflows and downstream documentation in client systems;

• Supporting Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs;
• Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file;
• Meeting with clients, as required, to support their Supplier Feedback resolution;

• Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;

• Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.

• Serves as a Peer Mentor for Program Delivery Agents;
• Possess intermediate regulatory knowledge in order to efficiently support our client program needs;
• Keep informed of Product releases and updates in order to efficiently support our clients program needs;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Requirements

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
• Demonstrates knowledge and understanding of standard regulations and non standard regulations, Understanding basic best practices on program planning and execution
• Bachelor’s Degree/Higher diploma from recognized learning institution;
• 2-4 years related work experience (eg. administration, reporting, research & data, customer deliverables);
• Proven experience learning a proprietary software tool would be considered an asset; 
• Ability to manage time effectively and juggle multiple priorities at one time;
• Solid Excel and data management and analysis skills;
• Computer proficiency using MS Office Suite and Google Applications;
• Problem-solver who is a fast learner, self-motivated and willing to go the extra mile;
• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
• You are intellectually curious with excellent problem-solving skills;
• You anticipate, understand, and respond to the needs of others and are proactive about communicating;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
• You are a critical thinker and can suggest, implement, and support efficient and effective operations;

• You are open to feedback, coachable and always striving to self-improve.