Network Engineer

4 weeks ago

Pune, India GTT Full time

Role Summary:

The Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role.

Internal Departments they will interact with:

NMC, Tier 2, Tier 3, Carrier Management.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries.

• Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed.

• Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff.

• Higher First Line Fix/Right First Time than Junior staff.

Ideal Candidate Profile:

General

• MS Office – Intermediate (must).

• Awareness of ITSM tools (Siebel, Remedy, ServiceNow, Clarify, HEAT) (must).

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Knowledge

• General ICT/Telecommunications industry understanding (must).

• Awareness and understanding of process framework(s) – ITIL Foundation/ITIL Operations (desirable).

Essential Criteria:

Technical

• Knowledge and understanding of TCP/IP protocol stack and OSI layering (OSI model).

• Knowledge and understanding of different types of common WAN connections.

• Knowledge and understanding of Transmission networks and technologies: Fibre optics, Colocation, PDH, SDH, ATM, Wavelength, Ethernet, xDSL.

• Understanding of Cisco/Juniper hardware/software – routers/switches.

• Understanding the basic functions of the following protocols: DNS, BGP, DHCP, IPv4 (CIDR), TCP/UDP, VPN, VLANs, HSRP/VRRP.

• Experience with Cisco/Juniper OS on CLI using show commands to troubleshoot issues.

Languages

• English – fluent (mandatory).

Desirable Criteria:

Technical

• Knowledge and understanding of SD WAN and components.

Awareness and understanding of optical technologies.

• Awareness and understanding of Unified Conferencing products (video, Skype for Business).

• Awareness and understanding of Hosting and Security products.

• CE/CPE role understanding.

  • Network Engineer

    4 weeks ago

    Pune, India @ Six Sigma Full time

    Job DetailsRequirement Type Permanent Job Title Network Engineer Job Level Middle Management Job Description Network Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Arts Skills Network Engineer Expected Date Of Joining 2023-11-23 Joining Time 15 Days Salary 63125 Work Locations PuneRequired skillsNetwork Engineer

  • Network Engineer

    1 month ago

    Pune, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Network Engineer Job Level Middle Management Job Description Network Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Arts Skills Network Engineer Expected Date Of Joining 2023-11-23 Joining Time 15 Days Salary 63125 Work Locations Pune Required skills Network Engineer

  • Network Engineer

    1 month ago

    pune, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Network Engineer Job Level Middle Management Job Description Network Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Arts Skills Network Engineer Expected Date Of Joining 2023-11-23 Joining Time 15 Days Salary 63125 Work Locations Pune Required skills Network...

  • Network Engineer

    1 month ago

    Pune, India TRIMURTI HR SOLUTIONS & CONSULTANCY SERVICES Full time

    We are looking for a network engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty...

  • Network Engineer

    1 month ago

    pune, India TRIMURTI HR SOLUTIONS & CONSULTANCY SERVICES Full time

    We are looking for a network engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty...

  • Network Engineer

    6 days ago

    Pune, India TekJobs Full time

    Network Engineer (Level 3) will work with network environment setup including the IB. This position willwork closely with customer(s) and vendors to define the networking topology and troubleshoot thenetworking issue.Duties/ResponsibilitiesJob included but not limited to:• Working on designing, configuring, and managing internetworks including ethernet...

  • Network Engineer

    1 month ago

    Pune, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

    Designing and implementing new solutions and testing the resilience of the existing network environmentMaintaining and administering computer networks, including hardware, software applications and configurationsTroubleshooting, diagnosing and finding solutions to potential network and system issuesMonitoring performance and ensuring system availability and...

  • Network Engineer

    1 month ago

    Pune, Maharashtra, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

    Designing and implementing new solutions and testing the resilience of the existing network environmentMaintaining and administering computer networks, including hardware, software applications and configurationsTroubleshooting, diagnosing and finding solutions to potential network and system issuesMonitoring performance and ensuring system availability and...

  • Lead Network Engineer

    1 day ago

    pune, India Alp Consulting Limited Full time

    Responsibilities of a network engineer Designing and implementing a network infrastructure based on organizational requirements. Installing and configuring network hardware, such as routers, switches, and firewalls. Monitoring network performance, system availability, and reliability. Troubleshooting and resolving network issues, including hardware...

  • GCP Network Engineer

    4 days ago

    Pune, India Notus Solution Full time

    Detailed JobDescription for GCP Network Consultant GCP/Core Network FirewallLoadBalancingEnsurestable and reliable ISP network services (e.g. access productsservice networks andcorenetwork).Daytoday network performancemonitoring.Network troubleshooting and faultanalysis; hardware troubleshooting andrepair.Trouble ticket generation and response;carrier...

  • Cisco Network Engineer

    4 weeks ago

    Pune, India Wipro Full time

    Job Description: Cisco Meraki SD-WAN and Firewall Engineer will play a critical role in managing and securing network infrastructure through the deployment and administration of Cisco Meraki's SD-WAN and firewall solutions. The Engineer responsibilities will encompass network design, security policy implementation, and ongoing maintenance to ensure optimal...

  • Cisco Network Engineer

    4 weeks ago

    Pune, India Wipro Full time

    Job Description: Cisco Meraki SD-WAN and Firewall Engineer will play a critical role in managing and securing network infrastructure through the deployment and administration of Cisco Meraki's SD-WAN and firewall solutions. The Engineer responsibilities will encompass network design, security policy implementation, and ongoing maintenance to ensure optimal...

  • Network Engineer

    4 weeks ago

    Pune, India FallenAmbers Full time

    We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure.You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.Network Engineer responsibilities...

  • Senior Network Engineer

    2 weeks ago

    Pune, India Ensono Full time

    About UsEnsono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application...

  • Senior Network Engineer

    1 week ago

    pune, India Ensono Full time

    About Us Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application...

  • Senior Network Engineer

    3 weeks ago

    Pune, India Ensono Full time

    About Us Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application...

  • hardware networking engineer

    1 month ago

    Pune, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

    The Key Duties Of Hardware And Networking :The Hardware and Networking Professionals are responsible for identification and troubleshooting of software, hardware and network-related issues.2. They undertake installation, maintenance and troubleshooting of microcomputers, peripheral equipment, data communications, Local Area Network (LAN) and Wide Area...

  • hardware networking engineer

    1 month ago

    Pune, Maharashtra, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

    The Key Duties Of Hardware And Networking :The Hardware and Networking Professionals are responsible for identification and troubleshooting of software, hardware and network-related issues.2. They undertake installation, maintenance and troubleshooting of microcomputers, peripheral equipment, data communications, Local Area Network (LAN) and Wide Area...

  • Network Engineer

    4 weeks ago

    Pune, India Training Basket Full time

    AviElectronic & NetworkingPrivateLimited is seeking a skilled and versatile individual to join ourteam as a Network Engineer.RequireCCNA Candidates with the following details updatedbelow:BachelorDegree in any IT relatedfield.CCNACertificateHandsonCisco Switches &Routers2wheelerStrongunderstanding analytical and problem solvingskills.Excellentcommunication...

  • Senior Network Engineer

    1 month ago

    Pune, India Zycus Full time

    Senior Network Engineer (GLO03952) Global Delivery PuneAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with...