Interaction Analyst

1 week ago


Gurugram, India MattsenKumar Full time
Job Category: Work From Office Job Type: Full Time Job Location: Gurugram

Role Purpose

Auditor is responsible to perform the audits for assigned vendors and is responsible to generate the improvement ideas for process, production and agents.

Key Role Deliverables

The candidate will perform the audits for different languages. Auditor to take participate in internal/external calibration and ATA discussions. Auditor to generate the findings/recommendations based on performed audits to improve the agent/vendor performance. Lead the client discussion for the respective LOB to discuss the findings & ideas.

Work Experience ( Mandatory)

1 year of experience in working as a quality analyst Must have knowledge about 7 QC tools Feedback techniques – Written & Verbal

Desirable

Experience as a Quality Analyst in UPI or P2P services PhonePe, PayTM & Google Pay

Required skills and attributes

Demonstrated excellent analytical, creative, and problem-solving skills. An enquiring mind, curiosity, and desire to understand the ‘why’ factor. Must be proficient in Kannada and English language (Written & Verbal). Basic knowledge of MS office & quality reporting.
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