Business Process Manager
6 days ago
Purpose : Business Process manager with hands-on ServiceNow HRSD expertise to drive process optimization and automation within the Global Shared Services Organization. This role will focus on executing process improvements, configuring and managing ServiceNow HR Service Delivery workflows, and ensuring seamless automation within the Global Shared Services Center .
Shift Timing - Afternoon Shift.
Responsibilities:
- Drive rhythm of business processes related to the identification of process gaps and inefficiencies across global HR functions, including Employee Lifecycle, onboarding, Payroll, Benefits, Learning, Performance Administration, and HRIS.
- Develop and execute action plans for the respective countries to drive improvement in employee engagement while ensuring global standardization and local compliance.
- Configure, implement, and enhance ServiceNow HRSD workflows, ensuring automation and efficiency across HR operations.
- Align ServiceNow HRSD customization with the HR technology roadmap, ensuring features and enhancements support evolving HR Shared Services requirements for optimal service delivery.
- Track and maintain Service Level Agreements (SLAs) within ServiceNow, implementing enhancements to ensure adherence to expected service performance standards.
Role Requirement :
- Bachelor's/Master's degree in HR, Business Administration, or a related field.
- 7+ years of experience in Global Shared Services, HR Operations, or a related domain.
- Strong hands-on experience implementing and managing ServiceNow HRSD, including workflow configuration, case management, and service catalog setup.
- ServiceNow HRSD certification
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