Blue Yonder

Scope : Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.Our Current Technical Environment : Software : Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization. Cloud Architecture : MS Azure. Frameworks/Others : PL/SQL, RDBMS.What Youll Do :- Understand the implemented solution/ products.- Analyze the issues, identify Root cause and find the permanent solution to any problem.- Adheres to SLA based on the severity of the customer cases.- Complete the product certification courses assigned.- Document the learning and building the knowledge content.- Provide early visibility and mitigation to technical challenges through the journey.- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers.- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer.- Should collaborate with Solution/Technical architect(s) to stabilize the system.- Enhance/Change the design based on new business requirements by the customer.- Single Point of contact for all customer requests for the designated solution.- Manage/Support new roll outs/deployments and handle change requests/enhancements.- To improve various KPIs for the customer.What We Are Looking For :- Bachelors degree minimum 5 to 8 years of experience in Product Support / Implementation support.- Skill set and availability requirements as per the organization's needs.- Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.- Deep understanding of Customer business and processes.- Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex.- Knowledge in performance tuning techniques is added advantage.- Understanding and experience with the technical requirements for the product line assigned.- Understanding of various technical platforms and infrastructures.- Understands Blue Yonders product suite so as to convey relationships and touch-points the customer.- Works with appropriate parties to ensure issues are resolved.Our Values : If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here : Core Values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. (ref:hirist.tech)