Blue Yonder
3 weeks ago
Scope :
Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period.
Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Our Current Technical Environment :
Software : Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization.
Cloud Architecture : MS Azure.
Frameworks/Others : PL/SQL, RDBMS.
What Youll Do :
- Understand the implemented solution/ products.
- Analyze the issues, identify Root cause and find the permanent solution to any problem.
- Adheres to SLA based on the severity of the customer cases.
- Complete the product certification courses assigned.
- Document the learning and building the knowledge content.
- Provide early visibility and mitigation to technical challenges through the journey.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers.
- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer.
- Should collaborate with Solution/Technical architect(s) to stabilize the system.
- Enhance/Change the design based on new business requirements by the customer.
- Single Point of contact for all customer requests for the designated solution.
- Manage/Support new roll outs/deployments and handle change requests/enhancements.
- To improve various KPIs for the customer.
What We Are Looking For :
- Bachelors degree minimum 5 to 8 years of experience in Product Support / Implementation support.
- Skill set and availability requirements as per the organization's needs.
- Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.
- Deep understanding of Customer business and processes.
- Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex.
- Knowledge in performance tuning techniques is added advantage.
- Understanding and experience with the technical requirements for the product line assigned.
- Understanding of various technical platforms and infrastructures.
- Understands Blue Yonders product suite so as to convey relationships and touch-points the customer.
- Works with appropriate parties to ensure issues are resolved.
Our Values :
If you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success and the success of our customers.
Does your heart beat like ours? Find out here : Core Values.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
(ref:hirist.tech)
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